Remote Medical Virtual Assistant — Patient Care & Scheduling

WRS Health; Philippines; Remote; PHP 1,304,000 - 2,173,000; Full time

Job summary

WRS Health is seeking a Virtual Assistant Representative to provide remote administrative and front-desk support for medical practices. You will handle calls, schedule appointments, verify insurance, update EMR records and assist with billing while maintaining HIPAA compliance.

The role requires strong English and Spanish communication, detail orientation, and the ability to multitask in a fast-paced, remote environment.

Qualifications

• Associate's or bachelor's degree in a related field.
• Healthcare, medical office, or customer service experience preferred.
• Experience with EMR/EHR systems is an advantage.
• Strong English and Spanish communication skills.

Responsibilities

• Handle inbound and outbound patient calls professionally.
• Schedule, confirm, reschedule, and cancel appointments.
• Verify insurance eligibility and coverage details.
• Process and follow up on prior authorization requests.
• Enter and maintain patient information in the EMR system.
• Assist with patient collections and payments when applicable.
• Respond to patient inquiries regarding appointments and billing.
• Maintain HIPAA compliance and confidentiality.
• Document patient interactions and update records promptly.
• Coordinate with providers and staff to ensure smooth workflow.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Time management

Education

Associate's or bachelor's degree

Tools

EMR/EHR systems

Microsoft Office

Google Workspace

Web-based applications

Job description

WRS Health is seeking a Virtual Assistant Representative to provide remote administrative and front-desk support for medical practices. You will handle calls, schedule appointments, verify insurance, update EMR records and assist with billing while maintaining HIPAA compliance.

The role requires strong English and Spanish communication, detail orientation, and the ability to multitask in a fast-paced, remote environment.