Remote Medical Virtual Assistant — Clinic Operations Pro

GoLean Health; Davao City; Remote; PHP 435,000 - 565,000; Part time

Job summary

GoLean Health in the Philippines is seeking a highly capable Medical Virtual Assistant (MVA) to support the clinic's operations remotely. The role emphasizes initiative, sharp attention to detail, and strong English communication to relieve the provider from administrative and billing tasks.

Key duties include insurance verification, denied claims management, EOB processing, patient balances, claims processing, payment coordination, SOAP note monitoring, appointment tracking, and reporting.

Qualifications

• Minimum of 1 year of experience as a Medical Virtual Assistant.
• Experience supporting a US healthcare practice.
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
• Exposure to CPT and ICD-10 codes.
• Strong English communication skills, both written and verbal.
• Strong executive presence and professional communication style.
• Mac OS user
• Strong attention to detail and follow-through.
• Ability to work independently with minimal supervision.
• Proven leadership, ownership, or high-accountability experience in a previous role.

Responsibilities

• Verify patient insurance after check-in and document details.
• Review denied claims, identify reasons, and assist with reprocessing.
• Review and process Explanation of Benefits documents and clear backlogs.
• Review outstanding balances and coordinate resolution steps.
• Support claims workflows for Cigna and VA, tracking and escalation as needed.
• Assist with vendor payments and ensure timely, accurate tasks.
• Monitor SOAP notes for completeness and accuracy.
• Track missed/cancelled appointments and scheduling trends.
• Prepare reports on balances, missed/cancelled appointments, EOB backlog, and denials with insights.

Skills

English communication

Independence

Attention to detail

Ownership

Job description

GoLean Health in the Philippines is seeking a highly capable Medical Virtual Assistant (MVA) to support the clinic's operations remotely. The role emphasizes initiative, sharp attention to detail, and strong English communication to relieve the provider from administrative and billing tasks.

Key duties include insurance verification, denied claims management, EOB processing, patient balances, claims processing, payment coordination, SOAP note monitoring, appointment tracking, and reporting.