Remote Medical Support Specialist (Bilingual EN/ES)

Pavago; Philippines; Remote; PHP 240,000 - 320,000; Full time

Job summary

Pavago is seeking a Medical Customer Support Representative to work remotely in EST hours. The role involves handling incoming calls, client inquiries, appointment scheduling, and calendar management, with daily administrative support.

Fluency in English and Spanish, HIPAA familiarity, and proficiency with Microsoft 365 and Google Calendar are required. The ideal candidate is organized, professional, and capable of handling confidential information in a fast-paced environment while delivering

Qualifications

• Previous experience in customer service or receptionist roles.
• High school diploma or equivalent.
• HIPAA, confidentiality and patient privacy knowledge.
• Bilingual in English and Spanish; excellent verbal and written communication.
• Proficiency with Microsoft 365 including Outlook, Word, and Excel; familiarity with Google Calendar/Gmail.
• Strong organization, multitasking, and attention to detail; reliable remote work setup.

Responsibilities

• Handle incoming customer support and receptionist calls professionally.
• Transfer calls, respond to inquiries, and provide timely assistance.
• Conduct client intakes, collect required information, and communicate via phone and email.
• Manage calendars, schedule appointments, and coordinate rescheduling.
• Provide administrative support and maintain accurate records and documentation.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Attention to detail

Communication skills

HIPAA compliance

Remote work setup

Remote communication

Education

High school diploma or equivalent

Tools

Microsoft 365

Outlook

Word

Excel

Google Calendar

Gmail

Job description

Pavago is seeking a Medical Customer Support Representative to work remotely in EST hours. The role involves handling incoming calls, client inquiries, appointment scheduling, and calendar management, with daily administrative support.

Fluency in English and Spanish, HIPAA familiarity, and proficiency with Microsoft 365 and Google Calendar are required. The ideal candidate is organized, professional, and capable of handling confidential information in a fast-paced environment while delivering