Bilingual Remote Customer Support & Intake (HIPAA Certified)

Pavago; Philippines; Remote; PHP 234,000 - 402,000; Full time

Job summary

Pavago is seeking a reliable Customer Support Representative to support daily administrative and client-facing operations. This remote role handles calls, client intake, appointment scheduling, calendar management, and general admin duties in a professional, HIPAA-conscious environment.

The ideal candidate is bilingual in English and Spanish, familiar with Microsoft 365, Google Calendar, and Gmail, and able to work EST hours with a dependable remote setup.

Qualifications

• Previous experience in customer service, receptionist, or a similar role.
• High school diploma or equivalent.
• HIPAA certification required.
• Fully bilingual in English and Spanish.
• Proficiency with Microsoft 365, including Outlook, Word, and Excel.
• Familiarity with Google Calendar and Gmail.
• Ability to work EST hours.
• Reliable internet connection and professional remote-work setup.

Responsibilities

• Handle incoming customer support and receptionist calls professionally.
• Transfer calls and make announcements to clients when needed.
• Respond to client questions and provide timely assistance.
• Maintain a professional and welcoming phone presence.
• Conduct client intakes over the phone and accurately collect required information.
• Communicate with clients through phone and email.
• Handle client inquiries while maintaining confidentiality and professionalism.
• Follow up on client requests and ensure timely resolution.
• Manage calendars and schedule appointments and meetings.
• Coordinate scheduling changes, confirmations, and rescheduling.
• Ensure appointments and calendar information remain accurate and up to date.
• Prepare basic reports and assist with organizing team workflows.
• Track tasks, follow-ups, and administrative activities.
• Maintain accurate records and documentation.
• Provide general support with day-to-day administrative operations.

Skills

Bilingual English & Spanish

HIPAA certification

Customer service

Microsoft 365 (Outlook, Word, Excel)

Google Calendar

Gmail

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Google Calendar

Gmail

Job description

Pavago is seeking a reliable Customer Support Representative to support daily administrative and client-facing operations. This remote role handles calls, client intake, appointment scheduling, calendar management, and general admin duties in a professional, HIPAA-conscious environment.

The ideal candidate is bilingual in English and Spanish, familiar with Microsoft 365, Google Calendar, and Gmail, and able to work EST hours with a dependable remote setup.