Spanish-Speaking Patient Support Specialist (Remote)

black.ai; Manila; Hybrid; PHP 334,800 - 613,800; Full time

Benefits offered by this job

Health insurance

Professional development budget

Equity in company

Transportation allowance

Job summary

Eucalyptus is seeking a Spanish-speaking customer care specialist to support our clinics and ES market in a flexible, late-shift role. You’ll handle phone and email inquiries, collaborate with doctors, pharmacies and delivery partners, and look for opportunities to improve our products and service.

Ideal candidates have 3+ years in customer care and a passion for health and wellness. Based in Manila or willing to work remotely, you’ll join a fast-moving team committed to patient-first care and

Qualifications

• 3+ years of experience in customer care or equivalent.
• Interest in healthcare and wellness.
• Strong written and verbal communication with versatile tone.
• Familiarity with computer skills; Mac and Google Suite is a plus.

Responsibilities

• Support our clinics’ patients via phone and email.
• Support ES market (mid-shift/night shift).
• Collaborate remotely and liaising with doctors, pharmacies and delivery partners.
• Identify opportunities to improve products, processes or service.

Skills

Spanish fluency

Customer empathy

Written & verbal communication

Education

3+ years in customer care

Tools

CRM software

Mac & Google Suite

Job description

Eucalyptus is seeking a Spanish-speaking customer care specialist to support our clinics and ES market in a flexible, late-shift role. You’ll handle phone and email inquiries, collaborate with doctors, pharmacies and delivery partners, and look for opportunities to improve our products and service.

Ideal candidates have 3+ years in customer care and a passion for health and wellness. Based in Manila or willing to work remotely, you’ll join a fast-moving team committed to patient-first care and