Remote Medical Scheduler & Administrative Coordinator (Gastro)

GoLean Health; Davao City; Remote; PHP 434,000 - 521,000; Full time

Job summary

GoLean Health is seeking an experienced Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice operating across two locations. The role combines patient scheduling, front-desk operations, prescription coordination, prior authorizations, and clinical administrative support.

Ideal candidates have hands-on eClinicalWorks experience and the ability to communicate effectively with U.S. patients, physicians, and pharmacies in a remote setting.

Qualifications

• Minimum 1 year hands-on experience supporting a U.S.-based medical practice.
• Hands-on experience using eClinicalWorks (eCW) is required.
• Experience in medical reception, patient scheduling, and Medical Assistant‑related administrative responsibilities.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow-up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.
• Excellent written and verbal English communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple administrative tasks.
• Comfortable communicating directly with U.S. patients, physicians, nurse practitioners, pharmacies, and insurance representatives.
• Ability to work independently in a remote environment while maintaining consistent communication with the clinic team.

Responsibilities

• Handle inbound and outbound patient calls, respond to inquiries, and provide professional patient support.
• Schedule, reschedule, and coordinate patient appointments, follow-up visits, procedures, and other clinical services using eClinicalWorks (eCW).
• Manage appointment requests, prospective patient leads, reminders, and patient communications through phone, email, and text.
• Process prescription requests, new medication orders, and refill requests using Squad Health according to provider instructions and clinic protocols.
• Coordinate prescription-related communications between patients, providers, and pharmacies.
• Maintain accurate medication documentation, follow up on pending requests, and resolve prescription-related administrative concerns.
• Initiate, process, and follow up on medication prior authorizations, ensuring timely submission of required documentation.
• Verify patient insurance eligibility, benefits, and coverage information for medications, procedures, and services.
• Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.
• Coordinate and schedule laboratory tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.
• Communicate with laboratories, imaging centers, and patients regarding appointments, preparation instructions, and scheduling requirements.
• Track pending diagnostic orders, follow up on incomplete appointments, and coordinate the receipt and routing of results to providers.

Skills

US medical support

eClinicalWorks

Front desk ops

Patient scheduling

Insurance coordination

Tools

Zoiper5

TriFetch

eClinicalWorks (eCW)

Clinic platforms

VPN

Job description

GoLean Health is seeking an experienced Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice operating across two locations. The role combines patient scheduling, front-desk operations, prescription coordination, prior authorizations, and clinical administrative support.

Ideal candidates have hands-on eClinicalWorks experience and the ability to communicate effectively with U.S. patients, physicians, and pharmacies in a remote setting.