Remote Medical Receptionist & Clinical Admin Coordinator

GoLean Health; Makati; Remote; PHP 434,000 - 521,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Job summary

GoLean Health seeks a Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice. This fully remote role handles patient scheduling, front-desk operations, prescription coordination, and authorization workflows across two clinic locations.

The ideal candidate has at least 1 year with a U.S. medical practice, hands-on eClinicalWorks experience, and strong English communication.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Direct, hands-on experience using eClinicalWorks (eCW) is required.
• Experience in medical reception, patient scheduling, and Medical Assistant-related administrative responsibilities.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow-up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.
• Excellent written and verbal English communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Comfortable communicating with U.S. patients, physicians, nurses, pharmacies, and insurers.
• Ability to work independently in a remote environment.

Responsibilities

• Handle inbound and outbound patient calls, respond to inquiries, and provide professional patient support.
• Schedule, reschedule, and coordinate patient appointments and procedures using eClinicalWorks (eCW).
• Manage appointment requests, leads, reminders, and patient communications via phone, email, and text.
• Process prescription requests and refills using Squad Health according to provider instructions.
• Coordinate prescription communications between patients, providers, and pharmacies.
• Initiate and follow up on medication prior authorizations and insurance verification.
• Coordinate laboratory and radiology scheduling and track orders.
• Communicate with labs, imaging centers, and patients regarding appointments and prep.
• Maintain accurate medication documentation and resolve related administrative concerns.

Skills

eClinicalWorks (eCW)

Patient scheduling

Front-desk operations

English communication

Tools

Zoiper5

TriFetch

Clinic communication platforms

VPN / Secure workspace tools

Job description

GoLean Health seeks a Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice. This fully remote role handles patient scheduling, front-desk operations, prescription coordination, and authorization workflows across two clinic locations.

The ideal candidate has at least 1 year with a U.S. medical practice, hands-on eClinicalWorks experience, and strong English communication.