Remote Gastroenterology Scheduler & Admin Coordinator

GoLean Health; Pasig; Remote; PHP 434,000 - 521,000; Full time

Job summary

GoLean Health is seeking a Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice. This fully remote role handles patient scheduling, front-desk operations, prescription coordination, prior authorizations, and scheduling of labs and imaging across two clinics.

The ideal candidate has hands-on experience with eClinicalWorks (eCW), excellent English communication, and the ability to manage multiple tasks independently while staying aligned with

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Direct, hands-on experience using eClinicalWorks (eCW) is required.
• Experience in medical reception, patient scheduling, and Medical Assistant-related administrative responsibilities.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow‑up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.
• Excellent written and verbal English communication skills.
• Strong organizational skills and ability to manage multiple administrative tasks.
• Comfortable communicating directly with U.S. patients, Physicians, Nurse Practitioners, pharmacies, and insurance representatives.
• Ability to work independently in a remote environment while maintaining consistent communication with the clinic team.

Responsibilities

• Handle inbound and outbound patient calls, respond to inquiries, and provide professional patient support.
• Schedule, reschedule, and coordinate patient appointments, follow-up visits, procedures, and other clinical services using eCW.
• Manage appointment requests, prospective patient leads, reminders, and patient communications through phone, email, and text.
• Process prescription requests, new medication orders, and refill requests using Squad Health according to provider instructions and clinic protocols.
• Coordinate prescription-related communications between patients, providers, and pharmacies.
• Maintain accurate medication documentation, follow up on pending requests, and resolve prescription-related administrative concerns.
• Initiate, process, and follow up on medication prior authorizations, ensuring timely submission of required documentation.
• Verify patient insurance eligibility, benefits, and coverage information for medications, procedures, and services.
• Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.
• Coordinate laboratory tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.
• Communicate with laboratories, imaging centers, and patients regarding appointments, preparation instructions, and scheduling requirements.
• Track pending diagnostic orders, follow up on incomplete appointments, and coordinate the receipt and routing of results to providers.

Skills

Front desk operations

Patient scheduling

English communication

Multitasking

Remote collaboration

Tools

eCW

Zoiper5

TriFetch

Clinic communications

VPN & security

Job description

GoLean Health is seeking a Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice. This fully remote role handles patient scheduling, front-desk operations, prescription coordination, prior authorizations, and scheduling of labs and imaging across two clinics.

The ideal candidate has hands-on experience with eClinicalWorks (eCW), excellent English communication, and the ability to manage multiple tasks independently while staying aligned with