Remote Medical Receptionist & Clinic Admin – GI

Go Lean Health; Cebu City; Remote; PHP 435,000 - 521,000; Full time

Job summary

Go Lean Health seeks a Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice, fully remote across two clinics. The role blends patient scheduling, front-desk duties, prescription coordination, and clinical admin support to ensure timely care coordination.

The ideal candidate has experience with U.S. medical workflows, strong English communication, and proficiency with eClinicalWorks.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Direct, hands-on experience using eClinicalWorks (eCW) is required.
• Experience in medical reception, patient scheduling, and Medical Assistant-related administrative responsibilities.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow-up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.
• Excellent written and verbal English communication skills.
• Strong organizational skills and ability to manage multiple administrative tasks.
• Comfortable communicating directly with U.S. patients, Physicians, Nurse Practitioners, pharmacies, and insurance representatives.
• Ability to work independently in a remote environment while maintaining consistent communication with the clinic team.

Responsibilities

• Handle inbound and outbound patient calls and schedule appointments using eCW.
• Schedule, reschedule, and coordinate patient appointments, follow-up visits, procedures, and other clinical services using eClinicalWorks (eCW).
• Manage appointment requests, prospective patient leads, reminders, and patient communications through phone, email, and text.
• Process prescription requests, new medication orders, and refill requests using Squad Health according to provider instructions and clinic protocols.
• Coordinate prescription-related communications between patients, providers, and pharmacies.
• Maintain accurate medication documentation, follow up on pending requests, and resolve prescription-related administrative concerns.
• Initiate, process, and follow up on medication prior authorizations, ensuring timely submission of required documentation.
• Verify patient insurance eligibility, benefits, and coverage information for medications, procedures, and services.
• Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.
• Coordinate and schedule laboratory tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.

Skills

eClinicalWorks (eCW)

Medical receptionist

Prescription coordination

Prior authorizations

Insurance verification

Lab & imaging scheduling

English communication

Organization

Remote communication with US patients

Tools

Zoiper5

TriFetch

Clinic Communication Platforms

VPN & security tools

Job description

Go Lean Health seeks a Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice, fully remote across two clinics. The role blends patient scheduling, front-desk duties, prescription coordination, and clinical admin support to ensure timely care coordination.

The ideal candidate has experience with U.S. medical workflows, strong English communication, and proficiency with eClinicalWorks.