Remote Medical Receptionist & Admin Coordinator (eCW)

Go Lean Health; Makati; Remote; PHP 435,000 - 521,000; Full time

Job summary

Go Lean Health is seeking a meticulous Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice remotely. The role combines patient scheduling, front-desk operations, prescription coordination, and insurance-related tasks.

You will work with Physicians and onsite staff, using eClinicalWorks (eCW) and other platforms to coordinate appointments, manage patient communications, and process medications and authorizations efficiently.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Direct, hands-on experience using eClinicalWorks (eCW) is required.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow-up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.

Responsibilities

• Handle inbound and outbound patient calls, respond to inquiries, and provide professional patient support.
• Schedule, reschedule, and coordinate patient appointments, follow-up visits, procedures, and other clinical services using eCW.
• Process prescription requests, new medication orders, and refill requests using Squad Health according to provider instructions.
• Initiate, process, and follow up on medication prior authorizations, ensuring timely submission of required documentation.

Skills

US healthcare experience

eCW experience

Front desk / patient scheduling

Prescription coordination

Insurance verification

Lab/Radiology scheduling

English communication

Remote work adaptability

Tools

eClinicalWorks (eCW)

Zoiper5

TriFetch

Job description

Go Lean Health is seeking a meticulous Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice remotely. The role combines patient scheduling, front-desk operations, prescription coordination, and insurance-related tasks.

You will work with Physicians and onsite staff, using eClinicalWorks (eCW) and other platforms to coordinate appointments, manage patient communications, and process medications and authorizations efficiently.