Remote Medical Receptionist & Admin Coordinator (eCW)

Go Lean Health; Taguig; Remote; PHP 435,000 - 521,000; Full time

Job summary

Go Lean Health is seeking an experienced Medical Receptionist & Clinical Administrative Coordinator for a U.S.-based gastroenterology practice. This remote role handles patient scheduling, front-desk operations, prescription coordination, and clinical admin support across two clinics.

The ideal candidate will have hands-on experience with eClinicalWorks (eCW), strong English communication, and the ability to manage multiple tasks while coordinating with physicians, nurses, pharmacies, and

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Direct, hands-on experience using eClinicalWorks (eCW) is required.
• Experience in medical reception, patient scheduling, and Medical Assistant-related administrative responsibilities.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow-up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.
• Excellent written and verbal English communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple administrative tasks.
• Comfortable communicating directly with U.S. patients, Physicians, Nurse Practitioners, pharmacies, and insurance representatives.
• Ability to work independently in a remote environment while maintaining consistent communication with the clinic team.

Responsibilities

• Handle inbound and outbound patient calls, respond to inquiries, and provide professional patient support.
• Schedule, reschedule, and coordinate patient appointments, follow-up visits, procedures, and other clinical services using eCW.
• Manage appointment requests, prospective patient leads, reminders, and patient communications through phone, email, and text.
• Process prescription requests, new medication orders, and refill requests using Squad Health according to provider instructions.
• Coordinate prescription-related communications between patients, providers, and pharmacies.
• Maintain accurate medication documentation, follow up on pending requests, and resolve prescription-related administrative concerns.
• Initiate, process, and follow up on medication prior authorizations, ensuring timely submission of required documentation.
• Verify patient insurance eligibility, benefits, and coverage information for medications, procedures, and services.
• Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.
• Coordinate and schedule laboratory tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.

Skills

English communication

U.S. medical practice support

Front desk coordination

Remote work experience

Tools

eClinicalWorks (eCW)

Squad Health

Zoiper5

TriFetch

Job description

Go Lean Health is seeking an experienced Medical Receptionist & Clinical Administrative Coordinator for a U.S.-based gastroenterology practice. This remote role handles patient scheduling, front-desk operations, prescription coordination, and clinical admin support across two clinics.

The ideal candidate will have hands-on experience with eClinicalWorks (eCW), strong English communication, and the ability to manage multiple tasks while coordinating with physicians, nurses, pharmacies, and