Remote Medical Admin & Patient Support Specialist

DrHouse, Inc.; Caloocan; Remote; PHP 280,000 - 561,000; Full time

Job summary

DrHouse, Inc. is seeking a highly motivated Medical Virtual Assistant to join our growing remote team.

In this role you will provide critical administrative support to healthcare professionals and patients, enabling clinicians to focus on delivering excellent patient care. The position is full-time and remote, with responsibilities including patient outreach, appointment reminders, test result communications, and routing more complex inquiries to the appropriate provider.

Qualifications

• Minimum 2 years of experience as a virtual assistant or in a similar administrative role.
• Proven ability to multi-task, prioritize workload, and meet deadlines in a fast-paced environment.
• Must be comfortable answering non-clinical medical questions.
• Willing and able to work US hours.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Google and/or Microsoft Office Suite.
• Working knowledge of medical terminology a plus.
• Fluent written and verbal communication skills in English.
• Ability to learn new software and adapt to changing priorities.
• A positive and professional demeanor with a commitment to providing exceptional customer service.
• Ability to work independently and manage your own time effectively in a remote work environment.

Responsibilities

• Assist patients: Via phone calls as well as respond to all chat inquiries.
• Communication: Draft and send emails to patients with appointment reminders, test results, or other relevant information. Answer patient calls professionally, addressing basic inquiries and directing complex issues to the appropriate healthcare provider. Make outbound follow-up calls to pharmacies and other healthcare offices as needed.

Skills

Fluent English

Organizational skills

Independent work

Multi-tasking

Software literacy

Tools

Google Suite

Microsoft Office

Job description

DrHouse, Inc. is seeking a highly motivated Medical Virtual Assistant to join our growing remote team.

In this role you will provide critical administrative support to healthcare professionals and patients, enabling clinicians to focus on delivering excellent patient care. The position is full-time and remote, with responsibilities including patient outreach, appointment reminders, test result communications, and routing more complex inquiries to the appropriate provider.