Remote Virtual Medical Assistant: Patient Care & Admin

DrHouse, Inc.; Davao City; Remote; PHP 280,000 - 561,000; Full time

Job summary

DrHouse, Inc. is seeking a highly motivated Medical Virtual Assistant to provide critical administrative support to healthcare professionals and patients in a remote capacity.

You will handle patient communications, appointment reminders, test results, and routine inquiries to ensure a smooth workflow for medical teams. The role requires at least 2 years of VA experience, strong English communication, and the ability to work US hours.

Qualifications

• Minimum 2 year of experience as a virtual assistant or in a similar administrative role.
• Proven ability to multi-task, prioritize workload, and meet deadlines in a fast-paced environment.
• Must be comfortable answering non-clinical medical questions.
• Willing and able to work US hours.
• Excellent organizational skills with a strong attention to detail.
• Proficiency in Google and/or Microsoft Office Suite
• Working knowledge of medical terminology a plus.
• Fluent written and verbal communication skills in English.
• Ability to learn new software and adapt to changing priorities.
• A positive and professional demeanor with a commitment to providing exceptional customer service.
• Ability to work independently and manage your own time effectively in a remote work environment.

Responsibilities

• Assist patients: Via phone calls as well as respond to all chat inquiries.
• Communication: Draft and send emails to patients with appointment reminders, test results, or other relevant information. Answer patient calls professionally, addressing basic inquiries and directing complex issues to the appropriate healthcare provider. Make outbound follow-up calls to pharmacies and other healthcare offices as needed.

Skills

Virtual Assistant

Administrative support

Communication

Organization

Google Workspace

Microsoft Office

Medical terminology

English fluency

Remote work

Time management

Tools

Google Docs/Sheets

Microsoft Office Suite

Job description

DrHouse, Inc. is seeking a highly motivated Medical Virtual Assistant to provide critical administrative support to healthcare professionals and patients in a remote capacity.

You will handle patient communications, appointment reminders, test results, and routine inquiries to ensure a smooth workflow for medical teams. The role requires at least 2 years of VA experience, strong English communication, and the ability to work US hours.