Remote Medical Admin & Patient Care Specialist

Emploive; Manila; Remote; PHP 280,000 - 561,000; Full time

Job summary

DrHouse, a pioneer in virtual healthcare solutions, is hiring a Remote Virtual Medical Assistant to support healthcare professionals and patients from home.

You will handle patient communications by phone and chat, draft appointment emails, and perform outbound follow-ups to pharmacies and offices, all while working US hours.

This full-time remote role requires excellent organization, strong English, and the ability to learn new software in a fast-paced environment.

Qualifications

• Minimum 2 years of experience as a virtual assistant or in a similar administrative role.
• Proven ability to multi-task, prioritize workload, and meet deadlines in a fast-paced environment.
• Must be comfortable answering non-clinical medical questions.
• Willing and able to work US hours.
• Excellent organizational skills with a strong attention to detail.
• Proficiency in Google and/or Microsoft Office Suite
• Working knowledge of medical terminology a plus.
• Fluent written and verbal communication skills in English.
• Ability to learn new software and adapt to changing priorities.
• A positive and professional demeanor with a commitment to providing exceptional customer service.
• Ability to work independently and manage your own time effectively in a remote work environment.

Responsibilities

• Assist patients: Via phone calls as well as respond to all chat inquiries.
• Draft and send emails to patients with appointment reminders, test results, or other relevant information. Answer patient calls professionally, addressing basic inquiries and directing complex issues to the appropriate healthcare provider. Make outbound follow-up calls to pharmacies and other healthcare offices as needed.

Skills

Virtual assistant

Multitasking

Time management

English communication

Google Workspace

Microsoft Office

Medical terminology knowledge

Remote work

Customer service

Organizational skills

Tools

Google Workspace

Microsoft Office

Job description

DrHouse, a pioneer in virtual healthcare solutions, is hiring a Remote Virtual Medical Assistant to support healthcare professionals and patients from home.

You will handle patient communications by phone and chat, draft appointment emails, and perform outbound follow-ups to pharmacies and offices, all while working US hours.

This full-time remote role requires excellent organization, strong English, and the ability to learn new software in a fast-paced environment.