Remote Loan Processor & Client Experience Specialist

D2B; Philippines; Remote; PHP 893,000 - 1,116,000; Full time

Job summary

D2B is seeking an experienced Loan Processor / Client Support Specialist to support an Australian mortgage broker from a remote Philippines-based role. You will manage end-to-end loan administration, keep documents organized, follow up on requirements, and ensure clients stay informed throughout the process.

You will collaborate with an established broker with over 25 years in finance, handling day-to-day loan processing, approvals, and settlement coordination.

Qualifications

• At least 2 years’ experience supporting an Australian mortgage broker.
• Organised, proactive and able to manage multiple loan files at different stages.
• Hands-on experience using Apply Online and mortgage processing or CRM systems.

Responsibilities

• Prepare and complete loan application information in GEM.
• Submit applications through Apply Online.
• Manage loan files from submission through to settlement.
• Follow up with clients for outstanding documents and information.
• Provide friendly and proactive updates to clients throughout the loan process.
• Liaise with lenders to keep applications progressing.
• Review files to identify missing information or delays.
• Keep accurate notes, tasks and status updates in GEM / Sales Trek.
• Keep the broker updated on application progress.
• Escalate complex lending or compliance matters when required.

Skills

Australian mortgage processing

Client communication

Organised

Proactive

Multi-tasking

Tools

GEM

JAM / Sales Trek

Apply Online

Job description

D2B is seeking an experienced Loan Processor / Client Support Specialist to support an Australian mortgage broker from a remote Philippines-based role. You will manage end-to-end loan administration, keep documents organized, follow up on requirements, and ensure clients stay informed throughout the process.

You will collaborate with an established broker with over 25 years in finance, handling day-to-day loan processing, approvals, and settlement coordination.