Remote Australian Mortgage Loan Processor & Client Liaison

D2B; Philippines; Remote; PHP 670,000 - 837,000; Full time

Benefits offered by this job

Growth pathway

Mentorship

Remote employment

Team culture

Long-term opportunity

Job summary

D2B, a growing Australian mortgage broker, is hiring a Loan Processing & Client Liaison Specialist based in the Philippines. You will own loan lodgement and post-submission activities, then progressively take on credit analysis support to help the para-broker and the director.

This is a genuine career-building remote role for someone with practical Aussie loan experience. We require direct Australian broker experience, strong English, and excellent organisation.

Qualifications

• Demonstrated experience in home loan submissions to multiple Australian lenders.
• Strong working knowledge of lender criteria, serviceability, and end-to-end loan process.
• Prior experience inside an Australian mortgage broker or aggregator environment.
• Proficiency in Infynity, Metanoia, Apply Online, or equivalent broker software.
• Excellent written and spoken English — warm, professional, and client-ready.
• Highly organised, self-directed, and reliable under time pressure.

Responsibilities

• Phase 1 – Core Responsibilities (Loan Processing): Data entry into Infynity / Metanoia and Apply Online; Prepare and manage electronic signing; Submit completed loan applications to lenders; Chase clients for documents and ensure application completeness.
• Post-Submission & Progress Monitoring: Track active applications and monitor lender progress; Respond to MIRs; Keep clients informed; Liaise with conveyancers/solicitors and lenders' settlements teams; Carry deals through to settlement; Handle Post-Settlement Enquiries.
• Phase 2 – Expanded Responsibilities (Credit Support): As you develop, take on credit analysis support; Review and relabel client documents; Identify gaps or red flags; Add data into the Fact-Find; Run serviceability calculations; Support para-broker in faster, higher-volume outcomes.

Skills

Loan processing

Client communication

Time management

English proficiency

Self-directed

Australian mortgage

Tools

Infynity

Metanoia

Apply Online

Job description

D2B, a growing Australian mortgage broker, is hiring a Loan Processing & Client Liaison Specialist based in the Philippines. You will own loan lodgement and post-submission activities, then progressively take on credit analysis support to help the para-broker and the director.

This is a genuine career-building remote role for someone with practical Aussie loan experience. We require direct Australian broker experience, strong English, and excellent organisation.