Remote LMS Support Specialist | Tech & Customer Success

Talent Team Services Pty; Compostela; On-site; PHP 502,000 - 670,000; Full time

Benefits offered by this job

HMO + dependent

Life Insurance

Dental benefits

Fixed weekends off

20 days annual leave

Remote setup

Work equipment provided

Day shift

Work-life balance

Birthday lunches

Employee Appreciation Day

Welcome gift

Job summary

Talent Team Services Pty is seeking a Technical Support Officer to provide IT and LMS support for an Australian-based client, from Cebu City, Philippines. The role emphasizes customer-focused technical assistance, LMS operations, and documentation, with full-time remote work.

The ideal candidate has a IT/CS degree or 5+ years of relevant experience, 3+ years in IT support or LMS administration, and strong CRM, analytics, and communication skills.

Qualifications

• Bachelor's degree in IT/CS or 5+ years of relevant experience.
• 3+ years in IT support, technical support, service desk, LMS administration, or similar.
• Strong understanding of CRM systems and business technologies.
• Proficiency in data analysis, reporting, and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong troubleshooting and problem-solving abilities.
• Good interpersonal skills and ability to build relationships.
• Attention to detail and accuracy.
• Strong organisation and time-management, multitasking.
• Ability to work independently and meet deadlines.

Responsibilities

• Act as SME for the organisation's Learning Management System.
• Manage Level 1 and 2 support tickets and ensure timely resolution.
• Respond to technical support enquiries via phone, email, tickets, and other channels.
• Assist customers with LMS issues, troubleshooting, and navigation.
• Maintain records of support requests and resolutions in CRM and support systems.
• Create, update, and maintain user guides and knowledge base resources.
• Publish and update online courses and content in the LMS.
• Prepare and manage SCORM files and content updates.
• Run system automations and LMS configuration updates as needed.
• Support customer onboarding and training sessions when required.
• Assist with strategic IT projects and technology initiatives.
• Monitor support queues to exceed service levels.

Skills

CRM systems

Data analysis

MS Office

Communication skills

Troubleshooting

Time management

Multitasking

Independence

Education

Bachelor's degree in IT/CS

5+ years experience

Tools

TalentLMS

Job description

Talent Team Services Pty is seeking a Technical Support Officer to provide IT and LMS support for an Australian-based client, from Cebu City, Philippines. The role emphasizes customer-focused technical assistance, LMS operations, and documentation, with full-time remote work.

The ideal candidate has a IT/CS degree or 5+ years of relevant experience, 3+ years in IT support or LMS administration, and strong CRM, analytics, and communication skills.