Tech-Savvy IT Support Specialist - Customer-Focused

Logix BPO Pty; Cebu City; On-site; PHP 335,000 - 536,000; Full time

Job summary

Logix BPO Pty in Cebu City, Philippines, is seeking a dedicated and customer-focused IT Support Specialist to join our team. The role requires at least 2 years of hands-on IT support experience, preferably in a BPO, call center, or fast-paced corporate environment.

You will provide first- and second-level support, troubleshoot hardware and software, assist users with Windows and Microsoft 365, and help maintain IT assets and documentation while upholding a strong customer-service mindset and

Qualifications

• At least 2 years of hands-on IT support experience.
• BPO/call center experience is highly preferred, particularly in a technical support, service desk, or IT support role.
• Graduate of Information Technology, Computer Science, Information Systems, or a related field is preferred.
• Solid understanding of computer hardware, software, operating systems, and basic networking.
• Experience supporting Windows-based environments.
• Familiarity with Microsoft 365 and common business applications.
• Experience with IT ticketing/help desk systems is an advantage.
• Basic understanding of IT security and user access management.
• Willingness to work in a fast-paced BPO environment, including shifting schedules when required.

Responsibilities

• Provide first- and second-level technical support to employees and users.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Respond to IT support requests through tickets, email, phone, chat, or in-person assistance.
• Install, configure, maintain, and troubleshoot computers, laptops, peripherals, printers, and other IT equipment.
• Assist users with Windows, Microsoft Office/Microsoft 365, email, VPN, and other business applications.
• Perform basic network troubleshooting, including connectivity, Wi-Fi, and access issues.
• Set up and configure workstations and user accounts for new employees.
• Assist with employee onboarding and offboarding, including account and equipment setup.
• Maintain accurate documentation of IT issues, resolutions, assets, and procedures.
• Escalate complex technical issues to the appropriate internal IT team or vendor when necessary.
• Monitor and maintain IT equipment and systems to help ensure business continuity.
• Follow company IT policies, security procedures, and data protection practices.
• Provide professional and courteous support while maintaining a strong customer-service mindset.
• Support IT operations during periods of high volume or urgent business requirements.

Skills

IT troubleshooting

Customer service

Communication

Technical support

Time management

Teamwork

Attention to detail

Adaptability

Accountability

Under pressure

Education

IT/CS/IS degree

Tools

IT ticketing systems

Job description

Logix BPO Pty in Cebu City, Philippines, is seeking a dedicated and customer-focused IT Support Specialist to join our team. The role requires at least 2 years of hands-on IT support experience, preferably in a BPO, call center, or fast-paced corporate environment.

You will provide first- and second-level support, troubleshoot hardware and software, assist users with Windows and Microsoft 365, and help maintain IT assets and documentation while upholding a strong customer-service mindset and