Remote Live Chat Support Specialist

Magic, Inc; Philippines; On-site; PHP 346,000 - 519,000; Part time

Benefits offered by this job

100% work-from-home setup

Hands-on support

Training opportunities

Job summary

Magic, Inc. is seeking a Live Chat Support Specialist to join our customer success team from a fully remote home office in the Philippines.

You will handle real-time chat inquiries, resolve order and product issues, and communicate clearly with clients across multiple channels. The role requires 1 year of live chat experience, excellent written and spoken English, and the ability to work 40 hours weekly during US business hours.

Qualifications

• 1 year live chat experience.
• Strong English communication skills, both verbal and written.
• Able to work 40 hours per week during US business hours; willing to shift schedule.
• No other commitments; candidate can start ASAP.
• Must have home office setup: Internet 50 Mbps+, Core i5 or equivalent, webcam & headset.

Responsibilities

• Answering client inquiries.
• Addressing issues with orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking shipments and backend shipping inquiries.
• General research.
• Updating addresses and client information.

Skills

Live chat experience

English communication

Job description

Magic, Inc. is seeking a Live Chat Support Specialist to join our customer success team from a fully remote home office in the Philippines.

You will handle real-time chat inquiries, resolve order and product issues, and communicate clearly with clients across multiple channels. The role requires 1 year of live chat experience, excellent written and spoken English, and the ability to work 40 hours weekly during US business hours.