Remote Level 2 IT Support — Growth & Day Shift

Beepo; Angeles; Remote; PHP 270.000 - 420.000; Vollzeit

Benefits dieser Stelle

Company Provided Equipment

Zusammenfassung

Beepo is hiring a Level 2 IT Support to work remotely with a day shift. The role covers handling support calls, monitoring emails, and performing health checks across customer environments. You will engage in onboarding projects, server migrations, and software updates, and escalate when needed.

Strong knowledge of Windows Server, Exchange, and Microsoft 365 is required. Work setup is remote with company equipment provided.

Qualifikationen

• Experience with Windows Server, Exchange, Windows OS Pro Editions and MS Office software.
• Experience with Microsoft365, Intune, MDM, Endpoint Protection, Azure.
• Understanding of networking: DNS, DHCP, Active Directory.
• Experience with SonicWall firewalls and other networking equipment.

Aufgaben

• Answer the support phone during business hours (Mon–Fri).
• Monitor support emails and service desk queue; work on issues to resolution.
• Perform health checks and preventive maintenance on customer environments.
• Run mini-projects for client onboarding, server migrations, updates, migrations to Office365.
• Escalate unresolved issues to senior engineers or vendors.
• Update documentation on customer environments.

Kenntnisse

Windows Server

Exchange

Windows OS

MS Office

Microsoft365

Intune

MDM

Endpoint Protection

Azure

Networking basics

DNS/DHCP

Active Directory

SonicWall

Mobile devices

Jobbeschreibung

Beepo is hiring a Level 2 IT Support to work remotely with a day shift. The role covers handling support calls, monitoring emails, and performing health checks across customer environments. You will engage in onboarding projects, server migrations, and software updates, and escalate when needed.

Strong knowledge of Windows Server, Exchange, and Microsoft 365 is required. Work setup is remote with company equipment provided.