Level 2 IT Support

Beepo; Central Luzon; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Remote work

Day shift

Competitive compensation & benefits

Company-provided equipment

Job summary

Beepo is seeking a Level 2 IT Support professional to provide remote helpdesk assistance for Windows Server, Exchange, Microsoft 365, and Azure environments. You will manage service desk queues, perform health checks, and execute server migrations and software updates for multiple clients.

Ideal candidates will have strong communication, excellent phone manners, and a solid understanding of networking (DNS/DHCP/Active Directory) with experience in SonicWall firewalls.

Qualifications

• Experience with Windows Server, Exchange, Windows OS Professional Editions, and MS Office.
• Experience with Microsoft 365, Intune, MDM, Endpoint Protection, and Azure.
• Understanding of networking concepts such as DNS, DHCP, and Active Directory.

Responsibilities

• Answer the support phone during business hours (Mon–Fri).
• Monitor support emails and service desk queue; resolve customer issues.
• Perform daily/weekly health checks and preventative maintenance on client environments.
• Lead mini-projects for new client onboarding, server migrations, and major software updates.
• Escalate unresolved issues to senior engineers or vendors.
• Update documentation on client environments.

Skills

Excellent phone manner

Strong communication skills

Tools

Windows Server

Exchange

Windows OS Professional Editions

MS Office

Microsoft 365

Intune

MDM

Endpoint Protection

Azure

DNS

DHCP

Active Directory

SonicWall

Networking equipment

Job description

Discover 100% YOU as a Level 2 IT Support!

• Remote | Day Shift
• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Company Provided Equipment

What's in it for you?

• Location: Central Luzon
• Work setup & shift: Remote | Day Shift

As a Licensing Solution CSR , you are responsible for:

• Answering the support phone during business hours (Monday to Friday)
• Monitoring support e-mails and service desk queue and actively working on customer issues to resolution
• Carrying out daily/weekly health checks and preventative maintenance on customer environments
• Carrying out mini-projects for new client on-boarding, server migrations, major software updates, migrations to Office365, etc.
• Escalating issues that you can't resolve to senior engineers or vendors.
• Updating documentation on customer environments

Qualifications and Experience:

• Experience with Windows Server, Exchange, Windows OS Professional Editions, MS Office software
• Experience with Microsoft365, Intune, MDM, Endpoint Protection, Azure
• An understanding of networking: DNS, DHCP, Active Directory
• Experience with SonicWall firewalls and other networking equipment
• Some experience with Smartphones, laptops, desktops & tablets
• An excellent phone manner and communication skills

About Beepo

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.