Level 2 IT Support

Beepo

Angeles

Remote

PHP 270,000 - 420,000

Full time

8 days ago

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Benefits offered by this job

Company Provided Equipment

Job summary

Beepo is hiring a Level 2 IT Support to work remotely with a day shift. The role covers handling support calls, monitoring emails, and performing health checks across customer environments. You will engage in onboarding projects, server migrations, and software updates, and escalate when needed.

Strong knowledge of Windows Server, Exchange, and Microsoft 365 is required. Work setup is remote with company equipment provided.

Qualifications

Experience with Windows Server, Exchange, Windows OS Pro Editions and MS Office software.
Experience with Microsoft365, Intune, MDM, Endpoint Protection, Azure.
Understanding of networking: DNS, DHCP, Active Directory.
Experience with SonicWall firewalls and other networking equipment.

Responsibilities

Answer the support phone during business hours (Mon–Fri).
Monitor support emails and service desk queue; work on issues to resolution.
Perform health checks and preventive maintenance on customer environments.
Run mini-projects for client onboarding, server migrations, updates, migrations to Office365.
Escalate unresolved issues to senior engineers or vendors.
Update documentation on customer environments.

Skills

Windows Server

Exchange

Windows OS

MS Office

Microsoft365

Intune

MDM

Endpoint Protection

Azure

Networking basics

DNS/DHCP

Active Directory

SonicWall

Mobile devices

Job description

Job Description:

Discover 100% YOU as a Level 2 IT Support!

Remote | Day Shift
Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
Company Provided Equipment

What's in it for you?

Position: Level 2 IT Support
Location: Central Luzon
Work setup & shift: Remote | Day Shift

As a Licensing Solution CSR , you are responsible for:

Answering the support phone during business hours (Monday to Friday)
Monitoring support e-mails and service desk queue and actively working on customer issues to resolution
Carrying out daily/weekly health checks and preventative maintenance on customer environments
Carrying out mini-projects for new client on-boarding, server migrations, major software updates, migrations to Office365, etc.
Escalating issues that you can't resolve to senior engineers or vendors.
Updating documentation on customer environments

Qualifications And Experience

Experience with Windows Server, Exchange, Windows OS Professional Editions, MS Office software
Experience with Microsoft365, Intune, MDM, Endpoint Protection, Azure
An understanding of networking: DNS, DHCP, Active Directory
Experience with SonicWall firewalls and other networking equipment
Some experience with Smartphones, laptops, desktops & tablets
An excellent phone manner and communication skills

About Beepo

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.