Remote L2 IT Support Technician — MSP

HireBooth; Manila; Remote; PHP 446,000 - 781,000; Full time

Job summary

HireBooth is seeking a Level 2 IT Support Technician to deliver hands-on technical support for Australian clients from the Philippines, aligned with Sydney hours. You will manage endpoints, cyber security, and cloud backup across Microsoft 365, Google Workspace, and macOS/Windows environments, bridging problem-solving with day-to-day administration.

The role requires strong communication, escalation handling, and experience with MSP operations, automation, and security best practices.

Qualifications

• 4+ years of Level 2 IT support experience across MSP environments.
• Strong experience with Windows and macOS in business environments.
• Deep experience with Microsoft Entra ID, Exchange Online, MFA, Outlook, Teams, OneDrive, and SharePoint.
• Knowledge of DNS, DHCP, TCP/IP, Wi‑Fi, and VPN troubleshooting.
• Experience with ticketing systems and remote support tools.
• Ability to run basic PowerShell commands and scripts.
• Excellent English communication with Australian users.
• Reliable workspace with stable internet and power contingency during Australian hours.
• Experience with Mosyle MDM or JAMF and ManageEngine Endpoint Central.
• Security-focused with basic cybersecurity principles.
• Familiar with EDR/ISPM/SIEM concepts.
• Familiarity with phishing awareness training.

Responsibilities

• Serve as the first point of response for Level 1–2 incidents and requests.
• Troubleshoot Windows and macOS OS issues.
• Troubleshoot MS 365 apps and services (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint).
• Troubleshoot Google Workspace apps (Gmail, Drive, Calendar, Meet, Docs, Sheets, Slides).
• Troubleshoot LEAP Legal Software, HarveyAI, and other apps; coordinate with vendors.
• Investigate device performance, crashes, sign-in, and connectivity issues.
• Maintain ownership of tickets with updates and resolution notes.
• Administer users, licenses, shared mailboxes in Microsoft Entra ID; onboarding/offboarding.
• Monitor and manage Google Workspace onboarding/offboarding; sign-in and MFA issues.
• Support and troubleshoot Windows/macOS devices; remote support and endpoint management.
• Review security notifications and assist with remediation actions.
• Create and maintain troubleshooting guides and automation scripts.

Skills

Windows OS

macOS

Microsoft Entra ID

Exchange Online

MFA

Outlook

Teams

OneDrive

SharePoint Online

Google Workspace

PowerShell

Endpoint management

Cyber security basics

DNS/DHCP/TCPIP

VPN troubleshooting

Ticketing systems

Remote support

Documentation

English communication

Mosyle MDM

JAMF

ManageEngine Endpoint Central

Tools

Mosyle MDM

JAMF

ManageEngine Endpoint Central

PowerShell

Job description

HireBooth is seeking a Level 2 IT Support Technician to deliver hands-on technical support for Australian clients from the Philippines, aligned with Sydney hours. You will manage endpoints, cyber security, and cloud backup across Microsoft 365, Google Workspace, and macOS/Windows environments, bridging problem-solving with day-to-day administration.

The role requires strong communication, escalation handling, and experience with MSP operations, automation, and security best practices.