Night-Shift Cloud Support Engineer (Remote)
Yempo Solutions
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Job summary
Yempo - Your Employees Offshore is seeking a Cloud Support Engineer for night shift to provide Level 2/3 IT support. You may work from home or in the office, with a flexible hybrid setup and opportunities to work with an Australia-based client on managed IT, cybersecurity, cloud optimization, and AI-driven solutions.
Responsibilities include supporting Microsoft 365, Azure and on-prem environments, administering Exchange Online, Teams, SharePoint, Entra ID and Intune, and coordinating with
Qualifications
- Proven Level 2/3 IT support experience, preferably within an MSP.
- Strong troubleshooting and problem-solving across cloud and on-premises environments.
- Experience supporting medium to large IT infrastructures and multiple customer environments.
- Ability to manage incidents independently, prioritise workloads and meet SLAs.
- Knowledge of IT service management (incident, problem, change).
- Excellent customer service, communication and stakeholder management.
Responsibilities
- Provide Level 2/3 technical support across Microsoft 365, Azure, and on-premises environments.
- Troubleshoot complex issues and manage incidents through to resolution.
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
- Manage Windows Server, Active Directory, virtualization, endpoints and network infrastructure.
- Support POS systems and related hardware/network connectivity.
- Manage tickets, service requests and changes through HaloPSA with accurate documentation.
Skills
Education
Tools
Job description
Yempo - Your Employees Offshore is seeking a Cloud Support Engineer for night shift to provide Level 2/3 IT support. You may work from home or in the office, with a flexible hybrid setup and opportunities to work with an Australia-based client on managed IT, cybersecurity, cloud optimization, and AI-driven solutions.
Responsibilities include supporting Microsoft 365, Azure and on-prem environments, administering Exchange Online, Teams, SharePoint, Entra ID and Intune, and coordinating with
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