Remote Level 2 IT & Electronics Support Specialist

MicroSourcing International

Manila

Remote

PHP 360,000 - 600,000

Full time

5 days ago

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Benefits offered by this job

Healthcare on day one

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Level 2 Technical Support specialist in the Philippines for remote work with shifting hours aligned to Australian business hours. You will handle written support tickets, troubleshoot IT and electronics, and assist with wiring and microcontroller issues.

During initial training, you will work 12:00 PM–8:00 PM Australian time for three months, then continue with online training and ongoing support.

Qualifications

Experience in IT customer support or technical support.
Strong knowledge of IT and electronics.
Experience troubleshooting Microsoft Windows, USB devices, drivers, and software.
Excellent written and verbal communication in English.

Responsibilities

Provide Level 2 technical support for custom hardware and software systems through written tickets.
Troubleshoot IT, electronics, USB, Windows, and software-related issues.
Diagnose and resolve wiring, microcontroller, and basic electronic faults using appropriate tools.
Support automotive electronics and electrical wiring troubleshooting.
Develop technical user guides and installation manuals for hardware and software systems.
Analyze complex technical issues, identify root causes, and provide effective solutions.
Maintain clear and accurate communication with customers throughout the support process.
Work from Thursday to Monday, with Tuesday and Wednesday as scheduled days off, following Australian business hours.
During the initial 3-month training period, work Monday to Friday from 12:00 PM to 8:00 PM Australian time.