Level 2 Support Specialist

MicroSourcing International; Manila; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare coverage day one

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring for a Level 2 Technical Support specialist in the Philippines. You will handle IT and electronics issues via written support tickets, focusing on hardware and software systems and automotive electronics troubleshooting.

Work setup is remote with Australian business hours. Training will run for the first 3 months, Monday to Friday, 12:00 PM to 8:00 PM Australian time, followed by ongoing online sessions and support as needed.

Qualifications

• Experience in IT customer support or technical support.
• Strong knowledge of IT and electronics.
• Knowledge of wiring, soldering, and microcontrollers.
• Experience troubleshooting Microsoft Windows, USB devices, drivers, and software.
• Excellent written and verbal communication skills in English.
• Ability to work independently while collaborating effectively within a team.

Responsibilities

• Provide Level 2 technical support for custom hardware and software systems through written support tickets.
• Troubleshoot IT, electronics, USB, Windows, and software-related issues.
• Diagnose and resolve wiring, microcontroller, and basic electronic faults using appropriate tools such as a multimeter.
• Support automotive electronics and electrical wiring troubleshooting.
• Develop technical user guides and installation manuals for hardware and software systems.
• Analyze complex technical issues, identify root causes, and provide effective solutions.
• Maintain clear and accurate communication with customers throughout the support process.
• Work from Thursday to Monday, with Tuesday and Wednesday as scheduled days off, following Australian business hours.
• During the initial 3-month training period, work Monday to Friday from 12:00 PM to 8:00 PM Australian time. Training will be provided in person by the L2 Manager, followed by online training and support as needed.

Skills

IT support

Technical support

Electronics know-how

Windows troubleshooting

English communication

Diagnostics

Independent worker

Team collaboration

Tools

Multimeter

Soldering

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Level 2 Support (Technical - IT & Electronics)

Location: Philippines

Work setup & shift: Remote |Shifting, Australian business hours

Training schedule:

Monday to Friday, 12:00 PM to 8:00 PM Australian time for the first 3 months

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, group life insurance, and performance bonuses


• Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Provide Level 2 technical support for custom hardware and software systems through written support tickets.


• Troubleshoot IT, electronics, USB, Windows, and software-related issues.


• Diagnose and resolve wiring, microcontroller, and basic electronic faults using appropriate tools such as a multimeter.


• Support automotive electronics and electrical wiring troubleshooting.


• Develop technical user guides and installation manuals for hardware and software systems.


• Analyze complex technical issues, identify root causes, and provide effective solutions.


• Maintain clear and accurate communication with customers throughout the support process.


• Work from Thursday to Monday, with Tuesday and Wednesday as scheduled days off, following Australian business hours.


• During the initial 3-month training period, work Monday to Friday from 12:00 PM to 8:00 PM Australian time. Training will be provided in person by the L2 Manager, followed by online training and support as needed.

Non-negotiables

• Experience in IT customer support or technical support.


• Strong knowledge of both IT and electronics.


• Knowledge of wiring, soldering, and microcontrollers.


• Experience troubleshooting Microsoft Windows, USB devices, drivers, and software.


• Strong diagnostic, analytical, and problem-solving skills.


• Excellent written and verbal communication skills in English.


• Ability to work independently while collaborating effectively within a team.


• Willingness to learn and undergo training on proprietary systems.

Preferred Skills/expertise

• Experience with automotive electronics and electrical wiring.


• Familiarity with Arduino, ARM microcontrollers, or similar electronics platforms.


• Understanding of electronic components, basic circuit design, voltage dividers, and resistor networks.


• Basic electronic fault finding using a multimeter.


• Experience writing technical user guides and installation manuals.


• Interest or experience in motorcycles, engine tuning, or related technical applications.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing

• Terms & conditions apply