Level 2 IT & Electronics Support — Remote (AU Hours)

MicroSourcing International

Manila

Remote

PHP 391,000 - 670,000

Full time

5 days ago

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Benefits offered by this job

Competitive compensation

Healthcare coverage day one

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring for a Level 2 Technical Support specialist in the Philippines. You will handle IT and electronics issues via written support tickets, focusing on hardware and software systems and automotive electronics troubleshooting.

Work setup is remote with Australian business hours. Training will run for the first 3 months, Monday to Friday, 12:00 PM to 8:00 PM Australian time, followed by ongoing online sessions and support as needed.

Qualifications

Experience in IT customer support or technical support.
Strong knowledge of IT and electronics.
Knowledge of wiring, soldering, and microcontrollers.
Experience troubleshooting Microsoft Windows, USB devices, drivers, and software.
Excellent written and verbal communication skills in English.
Ability to work independently while collaborating effectively within a team.

Responsibilities

Provide Level 2 technical support for custom hardware and software systems through written support tickets.
Troubleshoot IT, electronics, USB, Windows, and software-related issues.
Diagnose and resolve wiring, microcontroller, and basic electronic faults using appropriate tools such as a multimeter.
Support automotive electronics and electrical wiring troubleshooting.
Develop technical user guides and installation manuals for hardware and software systems.
Analyze complex technical issues, identify root causes, and provide effective solutions.
Maintain clear and accurate communication with customers throughout the support process.
Work from Thursday to Monday, with Tuesday and Wednesday as scheduled days off, following Australian business hours.
During the initial 3-month training period, work Monday to Friday from 12:00 PM to 8:00 PM Australian time. Training will be provided in person by the L2 Manager, followed by online training and support as needed.