Level 2 IT & Electronics Support — Remote (AUS Hours)

MicroSourcing International; Manila; Remote; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Healthcare on day one

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is hiring for a Level 2 Support (Technical - IT & Electronics) in the Philippines. The role is remote with shifting hours aligned to Australian business hours.

You will handle Level 2 support for hardware/software, troubleshoot IT/electronics issues, and create user guides for hardware and software systems. Training runs for the first 3 months, Monday to Friday, 12:00 PM–8:00 PM Australian time, with in-person training by the L2 Manager followed by online support.

Qualifications

• Experience in IT customer support or technical support.
• Strong knowledge of IT and electronics.
• Knowledge of wiring, soldering, and microcontrollers.
• Experience troubleshooting Microsoft Windows, USB devices, drivers, and software.
• Strong diagnostic, analytical, and problem-solving skills.
• Excellent written and verbal communication in English.
• Ability to work independently while collaborating in a team.

Responsibilities

• Provide Level 2 technical support for hardware and software systems via tickets.
• Troubleshoot IT, electronics, USB, Windows, and software issues.
• Diagnose wiring, microcontroller, and basic electronic faults with appropriate tools.
• Support automotive electronics and electrical wiring troubleshooting.
• Develop user guides and installation manuals for hardware/software.
• Analyze complex issues and identify root causes to provide solutions.
• Maintain clear communication with customers during the support process.
• Work Thursday to Monday with Tue/Wed scheduled off during Australian business hours.
• During training, work Mon-Fri 12:00–20:00 Australian time; training in-person then online.

Skills

IT support

Electronics knowledge

Windows troubleshooting

Microcontrollers

Soldering basics

Technical writing

Tools

Multimeter

Job description

MicroSourcing is hiring for a Level 2 Support (Technical - IT & Electronics) in the Philippines. The role is remote with shifting hours aligned to Australian business hours.

You will handle Level 2 support for hardware/software, troubleshoot IT/electronics issues, and create user guides for hardware and software systems. Training runs for the first 3 months, Monday to Friday, 12:00 PM–8:00 PM Australian time, with in-person training by the L2 Manager followed by online support.