Remote Level 1 Helpdesk & Admin Specialist (Contract)

Hunt St Pty Ltd

Philippines

Remote

PHP 587,000 - 782,000

Full time

3 days ago

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Job summary

Hunt St Pty Ltd is seeking Philippines-based Admin / Level 1 Helpdesk Support to support Australian clients. This is a 100% remote role, engagement as an Independent Contractor, aligned with AU business hours (9am–5pm).

You will handle ticketing, triage requests, communicate with customers, and maintain documentation across Zoho Desk/CRM, SharePoint and Outlook. The role offers flexibility in time management while delivering reliable admin and first-line technical support.

Qualifications

Experience in administration or helpdesk coordination.
Strong written and verbal English communication.
Comfortable working with ticketing systems and multiple requests.
Highly organised with attention to detail in records and docs.
Familiarity with Microsoft 365 apps is a plus.

Responsibilities

Monitor and triage incoming customer support tickets through the ticketing system.
Assess requests, escalate when needed, and provide updates to customers.
Record actions and outcomes in ticketing and CRM systems accurately.
Maintain customer and site information across relevant systems.
Assist with admin work across projects and documentation.
Improve documentation and knowledge base over time.
Contribute to process improvement and information management.