Remote Legal Intake & Client Conversion Specialist

VirtueStaff; Metro Manila; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Work From Home

Performance Bonus

Job summary

VirtueStaff is seeking an ambitious Legal Intake & Sales Specialist for our law firm client. You will manage inbound calls, conduct intake interviews, and guide leads toward hiring the firm. This role blends high-volume client service, receptionist duties, and consultative sales to convert inquiries into retained clients.

It offers work-from-home flexibility and a performance bonus structure. The ideal candidate communicates fluently in English, excels with CRM systems, and maintains meticulous

Qualifications

• Prior experience conducting client intake within a legal practice environment is required.
• Strong sales background with success in consultative selling, closing agreements, or handling objections over the phone.
• Experience in receptionist, front desk, or high-volume call handling roles with an emphasis on customer service.
• Direct working experience within the legal industry is strongly preferred.
• Excellent verbal and written communication skills in English with a professional, empathetic phone demeanor.
• High attention to detail when documenting client case facts, entering CRM records, and routing information to legal teams.

Responsibilities

• Answer inbound client calls promptly and professionally while representing the firm with excellent phone etiquette.
• Conduct structured intake interviews to screen potential clients, collect accurate case details, and determine eligibility based on firm criteria.
• Utilize sales techniques and active listening to articulate the firm's legal services, overcome prospect hesitation, and ask for the consult or agreement signature.
• Schedule consults with legal staff or send retainer agreements directly to prospective clients following successful intake calls.
• Follow up consistently with uncommitted leads, web inquiries, and missed inbound opportunities to maximize client conversion rates.
• Log all incoming call data, case notes, consult schedules, and lead statuses accurately within the firm's CRM or legal management software.

Skills

Client intake

Sales

CRM

Call handling

Customer service

English communication

Job description

VirtueStaff is seeking an ambitious Legal Intake & Sales Specialist for our law firm client. You will manage inbound calls, conduct intake interviews, and guide leads toward hiring the firm. This role blends high-volume client service, receptionist duties, and consultative sales to convert inquiries into retained clients.

It offers work-from-home flexibility and a performance bonus structure. The ideal candidate communicates fluently in English, excels with CRM systems, and maintains meticulous