Remote Legal Receptionist & Lead Intake Specialist

D2B; Manila; On-site; PHP 725,000 - 893,000; Part time

Job summary

D2B is seeking a Legal Receptionist & Client Intake Coordinator to be the first point of contact for prospective and existing clients. The role focuses on fast, empathetic intake and seamless scheduling within a busy Australian-legal practice context.

Responsibilities include handling inquiries, converting leads into consultations, coordinating calendars across time zones, and ensuring accurate data entry in Setify and integrated case management tools.

Qualifications

• Language mastery with fluent English, both spoken and written.
• Excellent telephone etiquette and client communication skills.
• Proven ability to convert inquiries into booked consultations.
• Strong calendar coordination across multiple time zones.
• Proficient with Microsoft 365 and calendar tools.
• Discretion, attention to detail and self-management.

Responsibilities

• Handle incoming enquiries and intake leads for consultations.
• Convert qualified inquiries into scheduled appointments promptly.
• Coordinate firm calendars and send invites and onboarding materials.
• Enter and maintain client data in Setify and practice systems.
• Provide remote reception coverage and draft routine correspondence.
• Collaborate with Practice Manager and legal team on admin tasks.

Skills

Fluent English

Phone etiquette

Lead conversion

Calendar management

Communication

Tools

Microsoft 365 (Outlook, Teams)

Setify

Job description

D2B is seeking a Legal Receptionist & Client Intake Coordinator to be the first point of contact for prospective and existing clients. The role focuses on fast, empathetic intake and seamless scheduling within a busy Australian-legal practice context.

Responsibilities include handling inquiries, converting leads into consultations, coordinating calendars across time zones, and ensuring accurate data entry in Setify and integrated case management tools.