Remote Legal Intake & Client Relations Specialist

C9 Staff; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

C9 Staff is seeking a Legal Intake Specialist to support a U.S.-based law firm from a 100% remote setup. The role focuses on handling inbound calls, gathering critical information, and following structured intake scripts with sound judgment. Candidates should excel in listening, data accuracy, and professional client interaction.

Responsibilities include outbound follow-up, documentation in CRM, and escalation when needed. A quiet home workspace and reliable internet are essential for success.

Qualifications

• Excellent spoken and written English.
• Previous call center or client intake experience.
• Strong listening and data-entry accuracy.

Responsibilities

• Handle inbound calls from prospective and existing clients using structured intake scripts.
• Follow up on leads and inquiries to drive next steps.
• Screen intake information and route to appropriate teams.
• Enter caller information and follow-up notes into CRM accurately.
• Escalate when necessary and adhere to confidentiality policies.

Skills

English proficiency

Verbal communication

Active listening

Emotional intelligence

Organizational skills

Data entry speed

CRM navigation

Structured scripts

Judgment

Follow-up

Remote work

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Softphone/dialer

Job description

C9 Staff is seeking a Legal Intake Specialist to support a U.S.-based law firm from a 100% remote setup. The role focuses on handling inbound calls, gathering critical information, and following structured intake scripts with sound judgment. Candidates should excel in listening, data accuracy, and professional client interaction.

Responsibilities include outbound follow-up, documentation in CRM, and escalation when needed. A quiet home workspace and reliable internet are essential for success.