Legal Intake Specialist (Remote, Night Shift)

LegalMatch; Cebu City; Remote; PHP 300,000 - 450,000; Full time

Job summary

LegalMatch is seeking a Legal Intake Specialist to join their team remotely during night shifts. You will help guide potential clients through their legal journey and ensure they receive the best possible support.

This role involves making outbound calls, following up after attorney responses, and recording case information. Ideal candidates have a background in legal intake or customer service, strong communication skills, and can manage multiple tasks effectively.

Qualifications

• Background in legal intake, customer service, or client success.
• Excellent verbal communication and active listening skills.
• Comfortable with CRM tools and remote tech (PC, headset, internet).

Responsibilities

• Make outbound calls to guide potential clients through legal intake.
• Follow up after attorney responses to encourage client engagement.
• Record accurate client and case information in our CRM.

Skills

Background in legal intake

Excellent verbal communication

Customer service experience

Ability to manage multiple tasks

Tools

CRM tools

AI call tools

Job description

Legal Intake Specialist (Remote, Night Shift)

Department: Operations

Employment Type: Full Time

Location: Philippines

Description

Join our team as a Legal Intake Specialist, helping potential clients take the first critical steps in their legal journey. You will guide prospects through the intake process, follow up after attorney responses, and ensure every qualified lead has the best chance at resolution. Your work directly supports LegalMatch’s mission of making legal help more accessible.

Key Responsibilities

• Make outbound calls to guide potential clients through legal intake.
• Follow up after attorney responses to encourage client engagement.
• Handle inbound inquiries and listen actively to client concerns.
• Record accurate client and case information in our CRM.
• Meet daily and weekly call and conversion goals.
• Represent LegalMatch clearly, professionally, and empathetically.
• Manage objections and rejections with professionalism.
• Participate in coaching and apply feedback actively.
• Collaborate with teammates to improve service delivery.
• Report any blockers or availability issues promptly.

Skills, Knowledge and Expertise

• Background in legal intake, customer service, or client success.
• Excellent verbal communication and active listening skills.
• Comfortable with CRM tools and remote tech (PC, headset, internet).
• Can manage multiple tasks with minimal supervision.
• Experience with AI call tools is a plus.
• Law grads, paralegals, and career‑shifters are welcome.

We’re looking for someone who is:

• Be proactive and focused on results
• Solve complex problems, even under pressure
• Have a "can-do" attitude to resolve issues efficiently
• Pursue continuous improvement in processes and systems
• Work well with teams and communicate effectively