Remote Learning Experience Design Lead

TeleTech Holdings, Inc.

Pampanga

On-site

PHP 1,800,000 - 2,400,000

Full time

14 days+

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Benefits offered by this job

Tuition reimbursement

Healthcare benefits

Paid time off

Job summary

TeleTech Holdings, Inc. in Manila, Philippines, is seeking a Learning Experience Design Manager to lead a team that creates engaging digital learning experiences, including interactive media, video, animation, and AI-enabled solutions.

You will partner with designers, project managers, and stakeholders to deliver high-quality media on time and within scope. The role requires a Bachelor's degree, 5–8 years in media design or digital learning, and 2–3 years of people leadership, with a track

Qualifications

Bachelor's degree or equivalent professional experience in a related field.
5–8 years of experience in media design or digital learning development.
2–3 years of people leadership experience.
Experience managing media development projects end-to-end.
Strong expertise in digital learning technologies, video production, animation, UI/UX design and eLearning tools.

Responsibilities

Lead, coach, and develop a team of media designers, developers, video specialists, and creative professionals.
Drive the delivery of high-quality digital learning experiences, including interactive media, video, animation, simulations, UI/UX assets, and AI-enabled learning solutions.
Partner with Learning Experience Designers, Instructional Designers, Project Managers, and stakeholders to create engaging learning solutions.
Ensure all media deliverables meet quality, accessibility, branding, and client standards.
Manage team capacity, resource allocation, and project priorities across multiple projects and client engagements.
Establish and improve media development processes, standards, and best practices for operational excellence.
Provide media expertise and innovative technology solutions to support business objectives.