Remote Media Design Lead for Digital Learning & AI

TeleTech Holdings, Inc.

Manila

Hybrid

PHP 900,000 - 1,300,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Wellness benefits

Healthcare benefits

Tuition reimbursement

Bonus opportunities

Job summary

TeleTech Holdings, Inc. is seeking a Media Design Manager to lead a team of media designers, developers, and creative specialists, delivering high-quality digital learning experiences, including interactive media, video, animation, UI/UX assets, simulations, and AI-enabled solutions.

The role reports to the Director or Executive Director of Learning Development & Enablement and requires strong leadership, project management, and collaboration across cross-functional teams to ensure on-time

Qualifications

Bachelor's degree or equivalent professional experience in a related field.
5–8 years of experience in media design, digital learning development, creative services, or similar disciplines.
2–3 years of people leadership experience, with a proven ability to coach and develop creative teams.
Experience managing media development projects from concept through implementation.
Strong expertise in digital learning technologies, video production, animation, interactive media, UI/UX design, and eLearning development tools.
Familiarity with AI-enabled creative tools and emerging learning technologies.
Excellent project management, communication, stakeholder management, and problem‑solving skills, with experience working across cross‑functional and virtual teams.

Responsibilities

Lead, coach, and develop a team of media designers, developers, video specialists, and creative professionals.
Drive the delivery of high-quality digital learning experiences, including interactive media, video, animation, simulations, UI/UX assets, and AI-enabled learning solutions.
Partner with Learning Experience Designers, Instructional Designers, Project Managers, and business stakeholders to create engaging and effective learning solutions.
Ensure all media deliverables meet quality, accessibility, branding, and client standards.
Manage team capacity, resource allocation, and project priorities across multiple projects and client engagements.
Establish and continuously improve media development processes, standards, and best practices to drive operational excellence.
Provide media expertise, creative recommendations, and innovative technology solutions to support business objectives and new opportunities.