Manager, Media Design

TeleTech Holdings, Inc.; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Healthcare benefits

Tuition reimbursement

Bonus opportunities

Job summary

TeleTech Holdings, Inc. is seeking a Media Design Manager to lead a team of media designers, developers, and creative specialists, delivering high-quality digital learning experiences, including interactive media, video, animation, UI/UX assets, simulations, and AI-enabled solutions.

The role reports to the Director or Executive Director of Learning Development & Enablement and requires strong leadership, project management, and collaboration across cross-functional teams to ensure on-time

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 5–8 years of experience in media design, digital learning development, creative services, or similar disciplines.
• 2–3 years of people leadership experience, with a proven ability to coach and develop creative teams.
• Experience managing media development projects from concept through implementation.
• Strong expertise in digital learning technologies, video production, animation, interactive media, UI/UX design, and eLearning development tools.
• Familiarity with AI-enabled creative tools and emerging learning technologies.
• Excellent project management, communication, stakeholder management, and problem‑solving skills, with experience working across cross‑functional and virtual teams.

Responsibilities

• Lead, coach, and develop a team of media designers, developers, video specialists, and creative professionals.
• Drive the delivery of high-quality digital learning experiences, including interactive media, video, animation, simulations, UI/UX assets, and AI-enabled learning solutions.
• Partner with Learning Experience Designers, Instructional Designers, Project Managers, and business stakeholders to create engaging and effective learning solutions.
• Ensure all media deliverables meet quality, accessibility, branding, and client standards.
• Manage team capacity, resource allocation, and project priorities across multiple projects and client engagements.
• Establish and continuously improve media development processes, standards, and best practices to drive operational excellence.
• Provide media expertise, creative recommendations, and innovative technology solutions to support business objectives and new opportunities.

Skills

Leadership

Media design

Digital learning

Project management

Communication

Cross-functional teamwork

Education

Bachelor's degree or equivalent

Tools

Articulate Storyline

Adobe Creative Cloud

Video editing tools

Figma / UI-UX tools

LMS

AI-enabled tools

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Media Design Manager working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do

The Media Design Manager leads the development and delivery of high-quality media solutions within TTEC's Learning Development & Enablement practice. This role manages a team of media designers, developers, and creative specialists responsible for creating engaging digital learning experiences, including interactive media, video, animation, UI/UX assets, simulations, and emerging AI-enabled learning solutions. Partnering closely with Learning Experience Designers, Instructional Designers, Project Managers, and business stakeholders, the Media Design Manager drives media strategies that support client and business objectives while ensuring projects are delivered on time, within scope, and to the highest quality standards. We are seeking a leader who embraces innovation, operational excellence, and collaboration, while coaching and developing team members, maintaining high standards, and continuously improving media development processes to deliver impactful learning solutions.

This role reports directly to the Director or Executive Director of Learning Development & Enablement.

During a Typical Day, You’ll

• Lead, coach, and develop a team of media designers, developers, video specialists, and creative professionals.
• Drive the delivery of high-quality digital learning experiences, including interactive media, video, animation, simulations, UI/UX assets, and AI-enabled learning solutions.
• Partner with Learning Experience Designers, Instructional Designers, Project Managers, and business stakeholders to create engaging and effective learning solutions.
• Ensure all media deliverables meet quality, accessibility, branding, and client standards.
• Manage team capacity, resource allocation, and project priorities across multiple projects and client engagements.
• Establish and continuously improve media development processes, standards, and best practices to drive operational excellence.
• Provide media expertise, creative recommendations, and innovative technology solutions to support business objectives and new opportunities.

What You Bring to the Role

• Bachelor's degree or equivalent professional experience in a related field.
• 5–8 years of experience in media design, digital learning development, creative services, or similar disciplines.
• 2–3 years of people leadership experience, with a proven ability to coach and develop creative teams.
• Experience managing media development projects from concept through implementation.
• Strong expertise in digital learning technologies, video production, animation, interactive media, UI/UX design, and eLearning development tools.
• Familiarity with AI-enabled creative tools and emerging learning technologies.
• Excellent project management, communication, stakeholder management, and problem‑solving skills, with experience working across cross‑functional and virtual teams.

Preferred Technical Expertise

• Articulate Storyline and Rise
• Adobe Creative Cloud Suite
• Video editing and motion graphics tools (ex. Synthesia, PowToon, Canva, Vyond, etc.)
• UI/UX design platforms (Figma, Adobe XD, or similar) preferred but not required
• Learning Management Systems (LMS)
• AI-assisted content and media development tools
• Accessibility and responsive design standards

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes… a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your own unique way.

TTEC’s business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

#LI-Remote