Remote LATAM: Senior ServiceNow Engagement Lead

Covestic Inc; Mexico; Hybrid; PHP 7,326,000 - 9,768,000; Full time

Job summary

Covestic Inc. seeks a Senior ServiceNow Engagement Manager to lead complex professional services engagements from initiation through successful completion. You will own client relationships, project delivery, governance, and financial performance while coordinating onshore, nearshore, and offshore teams.

The role requires strong ServiceNow delivery experience, exceptional client leadership, and the ability to work primarily during U.S. business hours for North American clients.

Qualifications

• 7–10 years of professional services, consulting, program management, or technology delivery experience.
• At least 5 years managing complex enterprise technology implementations.
• Demonstrated experience delivering ServiceNow projects or programs.
• Experience with project financial management, including budgets, forecasts, margins, and invoicing.
• Ability to manage multiple projects and geographically distributed teams.
• Strong client relationship and executive stakeholder management skills.
• Experience managing scope, risks, issues, dependencies, and change control.
• Excellent written and verbal English communication skills.
• Ability to work primarily within U.S. business hours.
• Experience coaching or mentoring delivery professionals.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Lead multiple concurrent ServiceNow implementation and transformation engagements.
• Serve as the primary client contact and trusted advisor.
• Manage scope, schedule, budget, resources, risks, issues, dependencies, and deliverables.
• Establish project governance, communication plans, and escalation processes.
• Monitor financial performance, including forecasting, utilization, invoicing, and budget variance.
• Lead executive status meetings and clearly communicate project health.
• Coordinate onshore, nearshore, and offshore delivery teams.
• Partner with Sales and Solution Consulting during sales-to-delivery handoffs.
• Identify gaps in scope, assumptions, staffing, or client readiness.
• Manage scope changes and support change-order development.
• Anticipate delivery risks and lead the resolution of project escalations.
• Ensure compliance with delivery standards and ServiceNow implementation practices.
• Mentor Engagement Managers and other delivery team members.
• Support continuous improvement across engagement management processes.

Skills

Client leadership

English communication

Project management

Budget & forecasting

Stakeholder management

Risk & change management

Team leadership

ServiceNow delivery

ServiceNow delivery (ITSM/ITOM/ITAM)

Education

Bachelor's degree or equivalent professional experience

Tools

ServiceNow platform

Job description

Covestic Inc. seeks a Senior ServiceNow Engagement Manager to lead complex professional services engagements from initiation through successful completion. You will own client relationships, project delivery, governance, and financial performance while coordinating onshore, nearshore, and offshore teams.

The role requires strong ServiceNow delivery experience, exceptional client leadership, and the ability to work primarily during U.S. business hours for North American clients.