ServiceNow Delivery (Prospective Engagement) Head

Hrtx; Metro Manila; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

A consulting firm is seeking a seasoned Senior Manager to lead the ServiceNow Delivery initiative in Metro Manila. The role involves managing complex ServiceNow engagements, collaborating with stakeholders, and mentoring teams to ensure successful outcomes. Ideal candidates will have over 10 years in IT or consulting, including 5 years in ServiceNow leadership roles, and familiarity with various ServiceNow modules. This role is perfect for those eager to build a high-quality ServiceNow capability aligned with global standards.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field.
• 10+ years of experience in IT or consulting, with 5+ years in ServiceNow leadership or delivery roles.
• Proven track record in managing large-scale ServiceNow implementations across industries.
• Strong pre-sales and solutioning experience, with the ability to engage senior stakeholders.
• Demonstrated experience in building and managing high-performing technical teams.
• Familiarity with ServiceNow modules such as ITSM, ITOM, HRSD, GRC, and CSM.
• Experience in the Philippine consulting landscape is a plus.
• Excellent leadership, communication, and client engagement skills.
• ServiceNow certifications are advantageous.

Responsibilities

• Guide the end-to-end execution of complex ServiceNow engagements.
• Collaborate with stakeholders to translate business needs into scalable ServiceNow solutions.
• Provide oversight on project governance, risk mitigation, and quality assurance.
• Support and mentor delivery teams to ensure successful client outcomes.
• Partner with business development teams to shape proposals and client presentations.
• Participate in client discussions and workshops to articulate ServiceNow value.
• Contribute to tailored roadmaps and strategic recommendations for clients.
• Assist in crafting responses to RFPs and client-facing materials.
• Collaborate with leadership on operational aspects of a growing ServiceNow capability.
• Mentor junior team members and contribute to a culture of continuous learning.
• Assist in resource planning, performance management, and team utilization strategies.
• Identify talent needs and support recruitment efforts.

Skills

Leadership

Client engagement

Pre-sales

Delivery governance

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

Job description

ServiceNow Delivery (Prospective Engagement) Head

We are currently exploring the potential expansion of a strategic ServiceNow delivery capability in the Philippines and are seeking a seasoned Senior Manager to help shape and lead this initiative. This role is envisioned to play a pivotal part in driving high-quality ServiceNow project delivery, supporting business development efforts, and contributing to the growth of a specialized practice aligned with global consulting ambitions.

This opportunity is ideal for a leader who thrives in dynamic environments and is excited by the prospect of building and scaling a capability that aligns with global delivery standards and client expectations.

Responsibilities

• Guide the end-to-end execution of complex ServiceNow engagements, ensuring alignment with delivery excellence principles.
• Collaborate with stakeholders to translate business needs into scalable ServiceNow solutions.
• Provide oversight on project governance, risk mitigation, and quality assurance.
• Support and mentor delivery teams to ensure successful client outcomes.
• Partner with business development teams to shape proposals, solution designs, and client presentations.
• Participate in client discussions, workshops, and demonstrations to articulate the value of ServiceNow offerings.
• Contribute to the development of tailored roadmaps and strategic recommendations for prospective clients.
• Assist in crafting responses to RFPs and other client-facing materials.
• Collaborate with leadership to support operational aspects of a growing ServiceNow capability.
• Mentor junior team members and contribute to a culture of continuous learning and development.
• Assist in resource planning, performance management, and team utilization strategies.
• Identify talent needs and support recruitment efforts as the practice evolves.

• Contribute to broader consulting initiatives in the Philippines, including innovation, market expansion, and service integration.
• Work with cross-functional leaders to align local delivery with global consulting priorities.
• Support the adoption of emerging technologies and continuous improvement frameworks within the ServiceNow ecosystem.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or related field.
• 10+ years of experience in IT or consulting, with 5+ years in ServiceNow leadership or delivery roles.
• Proven track record in managing large-scale ServiceNow implementations across industries.
• Strong pre-sales and solutioning experience, with the ability to engage senior stakeholders.
• Demonstrated experience in building and managing high-performing technical teams.
• Familiarity with ServiceNow modules such as ITSM, ITOM, HRSD, GRC, and CSM.
• Experience in the Philippine consulting landscape is a plus.
• Excellent leadership, communication, and client engagement skills.
• ServiceNow certifications are advantageous.