Senior ServiceNow Engagement Lead (Remote LATAM)

Milestone Technologies, Inc.; Mexico; On-site; PHP 7,299,000 - 10,949,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Senior ServiceNow Engagement Manager to lead complex professional services engagements from initiation to completion. You will own client relationships, delivery quality, and financial performance while coordinating globally distributed teams and ensuring governance across initiatives.

The role emphasizes leadership, strong English communication, and the ability to work with North American clients during U.S. business hours.

Qualifications

• 7–10 years in professional services, consulting, program management, or technology delivery.
• At least 5 years managing complex enterprise technology implementations.
• Experience delivering ServiceNow projects or programs.
• Experience with budgets, forecasts, margins, and invoicing.
• Ability to manage multiple projects and distributed teams.
• Strong client relationships and executive stakeholder management.
• Experience coaching or mentoring delivery professionals.
• Excellent written and verbal English communication.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Lead multiple ServiceNow implementation and transformation engagements.
• Serve as primary client contact and trusted advisor.
• Manage scope, schedule, budget, resources, risks, issues, dependencies, deliverables.
• Establish project governance, communication plans, escalation processes.
• Monitor financial performance, forecasting, utilization, invoicing, budget variance.
• Lead executive status meetings and communicate project health.
• Coordinate onshore, nearshore, offshore delivery teams.
• Partner with Sales during sales-to-delivery handoffs.
• Identify gaps in scope, staffing, or client readiness.
• Manage scope changes and change orders.
• Anticipate delivery risks and resolve escalations.
• Ensure compliance with delivery standards and ServiceNow practices.
• Mentor Engagement Managers and delivery staff.
• Support process improvements across engagement management.

Skills

Client relationship management

Leadership

English communication

Mentoring

Cross-functional coordination

Education

Bachelor’s degree or equivalent

Job description

Milestone Technologies, Inc. is seeking a Senior ServiceNow Engagement Manager to lead complex professional services engagements from initiation to completion. You will own client relationships, delivery quality, and financial performance while coordinating globally distributed teams and ensuring governance across initiatives.

The role emphasizes leadership, strong English communication, and the ability to work with North American clients during U.S. business hours.