Remote Japanese Customer Experience Agent (Travel)

David Kennedy Recruitment Limited; Quezon City; A distancia; PHP 391.000 - 580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-from-home in Philippines

Competitive compensation package

Performance bonus opportunities

Employee benefits

Career development opportunities

Access to thousands of free learning"

Descripción de la vacante

David Kennedy Recruitment is hiring a Japanese-speaking Customer Service Representative in the Philippines for a global travel services company. You will support customers across hotels, flights and activities via phone, email, and messaging channels, ensuring high satisfaction and issue resolution.

This full-time, remote position requires N1 Japanese and English at B1/B2, with at least 1 year in a customer-facing role.

Formación

• N1 Japanese language proficiency.
• At least 1 year in a customer-facing role.
• Strong customer service skills including empathy and patience.
• Excellent verbal and written communication.
• Professional phone etiquette and attention to detail.

Responsabilidades

• Deliver excellent customer service across phone, email and messaging channels.
• Assist customers with hotels, flights and activities queries.
• Handle a high volume of enquiries with professionalism.
• Own issues including pricing and invoice enquiries.
• Suggest self-service improvements and process optimisations.
• Provide feedback to improve operations and efficiency.
• Communicate with Team Leaders on performance and coaching.
• Perform office-based administrative duties when required.
• Collaborate with the team to enhance the customer experience.

Conocimientos

N1 Japanese

English communication

Customer service

Attention to detail

Written & verbal communication

Flexible shifts

Descripción del empleo

David Kennedy Recruitment is hiring a Japanese-speaking Customer Service Representative in the Philippines for a global travel services company. You will support customers across hotels, flights and activities via phone, email, and messaging channels, ensuring high satisfaction and issue resolution.

This full-time, remote position requires N1 Japanese and English at B1/B2, with at least 1 year in a customer-facing role.