Remote Japanese-speaking Travel Customer Service Specialist

Workforce360; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Job summary

Workforce360 is seeking a Native Japanese-speaking Customer Service Representative for Travel (Remote). This role involves handling bookings for pilots and flight crew, responding to last-minute changes, and providing excellent service across phone, email, and chat.

The position offers work-from-home arrangements with competitive compensation and opportunities to work with airlines worldwide. Strong communication and multitasking skills, plus travel industry knowledge, are highly valued.

Qualifications

• Native Japanese (born and raised) required.
• Fluent in Japanese (verbal and written) – professional level.
• Fluent in English (verbal and written) – intermediate to professional level.
• Two years of experience in the Travel industry (no GDS required).
• Minimum high school diploma.
• Previous customer service experience.
• Adaptable, fast learner with the ability to creatively find customer solutions.
• Flexibility in shift schedules and work hours.
• Computer, high speed internet connection, headset and quiet workspace.

Responsibilities

• Develop strong customer relationships and resolve queries through phone, e-mail and chat in a fast and professional manner.
• Create a positive company experience for the customer, vendors, and suppliers.
• Provide accurate information about the company's products or services including their platform and answering questions.
• Escalation of technical support issues when encountered.
• Manage and take ownership of the resolution process for all customer related issues to final resolution.
• Keep confidential records and financial information private and secure.
• Record details of customer contacts and action taken – document in systems and use tickets.
• Other duties may be requested for support including administrative and testing of platform and system.
• Communicating with the airlines, vendors, and cross-department when needed.
• Keep high satisfaction standards and exceed crew members' expectations when managing bookings and requests.
• Resolve queries by applying established company standard procedures and tactics.

Skills

Native Japanese

English proficiency

Customer service experience

Multitasking

Ticketing systems knowledge

Communication skills

Adaptability

Education

High school diploma

Tools

Ticketing systems

Job description

Workforce360 is seeking a Native Japanese-speaking Customer Service Representative for Travel (Remote). This role involves handling bookings for pilots and flight crew, responding to last-minute changes, and providing excellent service across phone, email, and chat.

The position offers work-from-home arrangements with competitive compensation and opportunities to work with airlines worldwide. Strong communication and multitasking skills, plus travel industry knowledge, are highly valued.