Remote IT Support Specialist — Windows & AI Tools

Dev PRO; Metro Manila; Remote; PHP 279,000 - 446,000; Full time

Job summary

Dev.PRO, a US-based outsourced software development company, is hiring a Junior IT Specialist in the Philippines. This remote-first role supports a US-based executive’s technical environment, troubleshooting Windows with PowerShell, following procedures, and documenting work.

You’ll use Claude and other tools to assist with projects and learn cloud tech. Ideal candidates have 1+ year IT support experience, Windows/PowerShell knowledge, and upper-intermediate English, with a willingness to learn

Qualifications

• 1+ year of professional IT support experience.
• Working knowledge of Windows and PowerShell, including running commands and reporting results.
• Ability to read and review basic Python or PowerShell scripts.
• Upper-Intermediate English, with ability to provide clear updates on completed work and issues.
• Ability to follow written procedures, document work accurately, and report blockers.
• Knowledge of basic security practices, including least-privilege access and backing up before changes.
• Attention to detail and willingness to learn new tools (AWS Console, macOS settings).

Responsibilities

• Provide Windows support and routine administration using PowerShell, command-line tools, and Remote Desktop.
• Follow documented procedures, verify results, and report progress and outcomes clearly.
• Document each task with actions, results, and supporting evidence.
• Use AI assistants to investigate issues, write/review scripts, and draft responses with validation.
• Follow security procedures and protect credentials, backing up before changes.
• Track technical issues through resolution, including during weekend shifts.
• Contribute to practical tools and automation for the executive’s projects using Claude and other tools.

Skills

Windows

PowerShell

Upper-Intermediate English

Documentation

Attention to detail

Python basics

Scripting basics

Education

N/A

Tools

AWS Console

macOS Settings

Jira

Linux (Ubuntu)

Python scripting basics

Job description

Dev.PRO, a US-based outsourced software development company, is hiring a Junior IT Specialist in the Philippines. This remote-first role supports a US-based executive’s technical environment, troubleshooting Windows with PowerShell, following procedures, and documenting work.

You’ll use Claude and other tools to assist with projects and learn cloud tech. Ideal candidates have 1+ year IT support experience, Windows/PowerShell knowledge, and upper-intermediate English, with a willingness to learn