Remote IT Support & Office Tech Specialist

iSupport Worldwide; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Modern facilities

Sleeping quarters

Game room

Shower room

Engagement activities

Job summary

iSupport Worldwide in the Philippines (Metro Manila, Pasig) seeks an IT Help Desk Specialist to provide remote technical support for employee software and accounts. You will manage Microsoft 365 administration, onboarding/offboarding tasks, and assist with cloud applications such as Procore, Acumatica, and BambooHR.

The role emphasizes strong English communication, problem-solving, and the ability to guide employees over the phone.

Qualifications

• :Previous IT help-desk or Microsoft 365 admin experience in a business environment
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• Strong proficiency with Microsoft 365 including Outlook, Teams, SharePoint, OneDrive
• :
• Hands-on troubleshooting of Windows computers and common software issues
• :
• Experience with onboarding/offboarding, password resets and MFA
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• Ability to guide employees over the phone; strong problem-solving
• :
• Familiarity with cloud-based apps and software licensing
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• Excellent written and spoken English communication
• :
• Willingness to work beyond scheduled hours during onboarding
• :

Responsibilities

• Provide remote technical support for employee software and accounts
• Respond promptly to IT requests via phone, Teams, and written communications; document issues and resolutions
• Follow up on tickets and identify recurring problems for permanent fixes
• Support Microsoft 365 administration including Outlook, Teams, SharePoint, OneDrive; manage licenses and security settings
• Assist onboarding/offboarding; manage account provisioning and deactivations
• Troubleshoot email, file access, Microsoft apps, and cloud-based software issues; support Procore, Acumatica, BambooHR
• Troubleshoot remote workstation issues, connectivity, printers, peripherals, and video meetings
• Coordinate escalation with IT Manager or vendors; liaise with external support teams
• Create clear, employee-facing written guides and provide user training
• Document troubleshooting steps and maintain IT knowledge-base and records
• Track IT requests, licenses, software subscriptions; coordinate updates and migrations
• Review recurring IT issues and suggest improvements for efficiency

Skills

IT help desk

Microsoft 365 admin

Windows troubleshooting

Onboarding/offboarding

English communication

Remote support

Cybersecurity basics

Vendor coordination

Tools

Procore

Acumatica

BambooHR

Microsoft Intune

Job description

iSupport Worldwide in the Philippines (Metro Manila, Pasig) seeks an IT Help Desk Specialist to provide remote technical support for employee software and accounts. You will manage Microsoft 365 administration, onboarding/offboarding tasks, and assist with cloud applications such as Procore, Acumatica, and BambooHR.

The role emphasizes strong English communication, problem-solving, and the ability to guide employees over the phone.