Remote IT Support Specialist – First-Tier Desk

Descartes; Makati; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Flexible work-from-home

Company mobile phone & laptop

Paid sick days

Referral bonus program

Team building events

Job summary

Descartes is a global provider of logistics and supply chain technology. We are growing our customer and technical support team in a full-time, remote role based in the Philippines.

The position requires a minimum of 2 years of experience in application or technical support, strong English communication skills, and the ability to work independently in a remote setting. You will handle first-tier support, route tickets, monitor systems, and collaborate with internal teams to resolve issues.

Qualifications

• 2+ years of experience in application or technical support and customer support.
• Fluent written and verbal English; other languages are a plus.

Responsibilities

• Deliver professional first-tier support via phone, email, and other communication channels.
• Route calls and tickets accurately to internal support teams.
• Monitor systems and applications proactively.
• Communicate updates clearly and promptly to customers.
• Escalate issues effectively to technical departments when needed.
• Support customers in setting realistic expectations and response timelines.
• Adapt to evolving duties, expectations, and policies with flexibility.

Skills

Application support

Customer support

Technical support

English fluency

Job description

Descartes is a global provider of logistics and supply chain technology. We are growing our customer and technical support team in a full-time, remote role based in the Philippines.

The position requires a minimum of 2 years of experience in application or technical support, strong English communication skills, and the ability to work independently in a remote setting. You will handle first-tier support, route tickets, monitor systems, and collaborate with internal teams to resolve issues.