Remote Windows IT Support Specialist – Junior

DEV; Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Remote-first culture

Hands-on IT projects

Job summary

Dev.Pro in the Philippines is seeking a Junior IT Specialist to join our remote-first team. You will provide hands-on IT support for a US-based executive’s environment, troubleshoot Windows systems remotely, and document your work.

You’ll use Claude and other AI tools to assist in your tasks, learn AWS console and macOS settings, and report results clearly. This role offers real-world experience across Windows administration and cloud tech while collaborating with a global team.

Qualifications

• 1+ year of professional IT support or related role.
• Windows and PowerShell knowledge; ability to run commands and report results.
• Ability to read and review basic Python or PowerShell scripts.
• Upper-Intermediate English; ability to provide clear updates on completed work, results, and outstanding issues.
• Follow written procedures and document work accurately.
• Basic security practices and credential handling.
• Willingness to learn new tools, including cloud consoles and macOS settings.
• Familiarity with Jira or ticketing tools is a plus.

Responsibilities

• Provide Windows support and routine administration using PowerShell, command-line tools, and Remote Desktop.
• Follow documented procedures, verify results, and report progress, blockers, and outcomes clearly.
• Document each task, including actions taken, results, and supporting evidence.
• Use AI assistants to investigate issues, write and review scripts, and draft responses, verifying their output before use.
• Follow security procedures, use only the access required, protect credentials, back up before making changes, and check with Security before changing security settings.
• Track technical issues through to resolution, including during weekend shifts, working within documented procedures and escalating when guidance or approval is needed.
• Contribute to practical tools and automation for the executive’s projects, learning to use Claude and other tools as needed.

Skills

Windows PowerShell

Remote support

Python basics

English communication

Documentation

Security best practices

Cloud console basics

macOS basics

Jira familiarity

Tools

Remote Desktop

Claude AI

Job description

Dev.Pro in the Philippines is seeking a Junior IT Specialist to join our remote-first team. You will provide hands-on IT support for a US-based executive’s environment, troubleshoot Windows systems remotely, and document your work.

You’ll use Claude and other AI tools to assist in your tasks, learn AWS console and macOS settings, and report results clearly. This role offers real-world experience across Windows administration and cloud tech while collaborating with a global team.