Remote IT Operations Specialist: Customer & Hardware

Penbrothers; Philippines; Remote; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Career growth

Remote work from home

Global opportunities

Job summary

Penbrothers International in the Philippines is seeking an IT Operations professional to manage hardware deployment, IT assets, and end-user support for a distributed workforce working remotely from home.

You will collaborate with HR and internal teams to understand IT needs, maintain asset inventories, monitor feedback, and drive improvements to enhance customer satisfaction and onboarding efficiency.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of proven experience in IT operations with a focus on customer satisfaction and hardware deployment.
• Proficiency in IT asset management tools and techniques.

Responsibilities

• Serve as the primary point of contact for IT inquiries and issues to ensure timely resolution and high customer satisfaction.
• Facilitate hardware deployment and onboarding processes for new employees.
• Maintain an up-to-date IT asset inventory and conduct regular audits.
• Provide technical support and collaborate with IT colleagues on system upgrades.

Skills

IT asset management

Customer-focused

Strong communication

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

IT asset management tools

Job description

Penbrothers International in the Philippines is seeking an IT Operations professional to manage hardware deployment, IT assets, and end-user support for a distributed workforce working remotely from home.

You will collaborate with HR and internal teams to understand IT needs, maintain asset inventories, monitor feedback, and drive improvements to enhance customer satisfaction and onboarding efficiency.