IT Operations & Support Specialist - Hybrid, Growth Path

Ryoss Ideas PTY; Makati; Hybrid; PHP 391,000 - 446,000; Full time

Job summary

Ryoss Ideas PTY is seeking an IT Operations & Support Specialist in Makati, PH. The role combines technical support, hardware staging, cash equipment provisioning, and asset management with a path toward team leadership as the company grows its IT operations in the Philippines.

You will work mostly from home with time in our Manila staging facility, handling tickets, hardware configuration, and procurement, while contributing to process improvements and service delivery across IT functions.

Qualifications

• 3–5 years in IT support or similar roles.
• Strong Windows and Mac troubleshooting and maintenance.
• Excellent written and spoken English for customer interactions.
• Based in Metro Manila with hybrid work in Makati facility.

Responsibilities

• Provide level 1, and limited level 2 IT support via phone and email.
• Manage customer support tickets and ensure timely resolution.
• Coordinate hardware staging, deployment, and replacements.
• Procure IT equipment and maintain asset inventory and records.
• Help identify and implement IT process improvements and documentation.

Skills

IT support

Desktop support

Customer service

English proficiency

Independent worker

Education

ITIL certification

Bachelor’s in IT or related field

Tools

Microsoft 365

Google Workspace

MDM software

Remote support tools

IT service management system

Job description

Ryoss Ideas PTY is seeking an IT Operations & Support Specialist in Makati, PH. The role combines technical support, hardware staging, cash equipment provisioning, and asset management with a path toward team leadership as the company grows its IT operations in the Philippines.

You will work mostly from home with time in our Manila staging facility, handling tickets, hardware configuration, and procurement, while contributing to process improvements and service delivery across IT functions.