IT Operations Specialist

Penbrothers; Philippines; Remote; PHP 600.000 - 800.000; Vollzeit

Benefits dieser Stelle

Career growth

Remote work from home

Global opportunities

Zusammenfassung

Penbrothers International in the Philippines is seeking an IT Operations professional to manage hardware deployment, IT assets, and end-user support for a distributed workforce working remotely from home.

You will collaborate with HR and internal teams to understand IT needs, maintain asset inventories, monitor feedback, and drive improvements to enhance customer satisfaction and onboarding efficiency.

Qualifikationen

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of proven experience in IT operations with a focus on customer satisfaction and hardware deployment.
• Proficiency in IT asset management tools and techniques.

Aufgaben

• Serve as the primary point of contact for IT inquiries and issues to ensure timely resolution and high customer satisfaction.
• Facilitate hardware deployment and onboarding processes for new employees.
• Maintain an up-to-date IT asset inventory and conduct regular audits.
• Provide technical support and collaborate with IT colleagues on system upgrades.

Kenntnisse

IT asset management

Customer-focused

Strong communication

Ausbildung

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

IT asset management tools

Jobbeschreibung

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

What You'll Do

Customer Satisfaction

• Serve as the primary point of contact for all IT-related inquiries and issues, ensuring timely resolution and high levels of customer satisfaction.
• Collaborate with internal teams to understand their IT needs and provide tailored solutions that meet or exceed expectations.
• Continuously monitor customer feedback and implement improvements to enhance overall satisfaction levels.

Hardware Deployment

• Facilitate the setup and deployment of hardware (e.g., computers, peripherals) for new employees, ensuring all necessary software and configurations are in place.
• Coordinate with HR and other relevant departments to streamline the onboarding process and ensure a smooth transition for new hires.

IT Asset Inventory

• Maintain an up-to-date inventory of IT assets, including hardware, software licenses, and peripherals.
• Conduct regular audits to track asset utilization, identify discrepancies, and recommend optimization strategies.

Technical Support

• Provide technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems to the appropriate teams for resolution.
• Collaborate with IT colleagues to implement system upgrades, patches, and enhancements as needed.

What You Bring

Bachelor's degree in Information Technology, Computer Science, or a related field.

At least 3 years of proven experience in IT operations, with a strong focus on customer satisfaction and hardware deployment.

Technical & Organizational Skills:

• Proficiency in IT asset management tools and techniques.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.

Communication & Mindset:

• Strong verbal communication skills with the ability to articulate technical concepts to non-technical audiences.
• A proactive and self-motivated attitude, with a willingness to take initiative and drive projects to completion.

Our Hiring Process & AI Disclaimer

We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.

Read our full AI Disclaimer to learn more

What You'll Get

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.