IT Operations Specialist

Penbrothers International; Makati; Remote; PHP 360,000 - 480,000; Full time

Job summary

Penbrothers International is seeking an IT Operations Specialist to manage IT inquiries, deploy hardware for new hires, and maintain asset inventories. This role emphasizes excellent customer service and cross-functional collaboration.

You will support end-user hardware and software, coordinate onboarding with HR, and help implement system upgrades as part of a dynamic global team.

Qualifications

• Bachelor’s degree in IT or related field required.
• Minimum 3 years of proven IT operations experience.
• Strong focus on customer satisfaction and hardware deployment.

Responsibilities

• Serve as the primary point of contact for all IT inquiries and issues.
• Collaborate with internal teams to tailor IT solutions.
• Monitor customer feedback and drive improvements to satisfaction.
• Facilitate hardware deployment for new employees with proper setup.
• Coordinate onboarding with HR for a smooth transition.
• Maintain IT asset inventory and conduct regular audits.
• Provide technical support and escalate complex problems as needed.
• Support system upgrades, patches, and enhancements with teams.

Skills

IT operations

Customer support

Technical troubleshooting

Education

Bachelor’s degree in Information Technology or related field

Tools

IT asset management tools

System administration basics

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

What You’ll Do

Customer Satisfaction

• Serve as the primary point of contact for all IT-related inquiries and issues, ensuring timely resolution and high levels of customer satisfaction.
• Collaborate with internal teams to understand their IT needs and provide tailored solutions that meet or exceed expectations.
• Continuously monitor customer feedback and implement improvements to enhance overall satisfaction levels.

Hardware Deployment

• Facilitate the setup and deployment of hardware (e.g., computers, peripherals) for new employees, ensuring all necessary software and configurations are in place.
• Coordinate with HR and other relevant departments to streamline the onboarding process and ensure a smooth transition for new hires.

IT Asset Inventory

• Maintain an up-to-date inventory of IT assets, including hardware, software licenses, and peripherals.
• Conduct regular audits to track asset utilization, identify discrepancies, and recommend optimization strategies.

Technical Support

• Provide technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems to the appropriate teams for resolution.
• Collaborate with IT colleagues to implement system upgrades, patches, and enhancements as needed.

What You Bring

Bachelor’s degree in Information Technology, Computer Science, or a related field.

At least 3 years of proven experience in IT operations, with a strong focus on customer satisfaction and hardware deployment.

Technical & Organizational Skills:

• Proficiency in IT asset management tools and techniques.
• Excellent organizational skills and attention to detail, with the ability to manage multipletasks simultaneously.

Communication & Mindset:

• Strong verbal communication skills with the ability to articulate technical concepts tonon-technical audiences.
• A proactive and self-motivated attitude, with a willingness to take initiative and driveprojects to completion.

Our Hiring Process & AI Disclaimer:

We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer.All hiring decisions are made entirely by humans:our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.

Read our fullAI Disclaimerto learn more

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.