Remote IT Help Desk Lead - Night Shift, WFH

Emapta; Philippines; Sur place; PHP 558 000 - 781 200; Plein temps

Avantages offerts par ce poste

Day 1 HMO coverage with free dependent

Competitive Salary Package

Night differential pay

Unlimited upskilling through Emapta Academy courses

Free office gyms access

20 annual leaves

Résumé du poste

RemoteFetch is looking for a Lead Frontline IT Resolution professional to support a high-performing U.S. mortgage organization. This role involves providing technical stability, resolving system issues, and maintaining secure connectivity in a fast-paced financial environment.

The ideal candidate should have 2+ years of experience, be knowledgeable about Windows and Mac OS, and possess IT certifications. Join us for a rewarding career with diverse perks including health coverage, competitive salary, and unlimited training opportunities.

Qualifications

• 2+ years of relevant professional experience.
• Experience supporting Windows and Mac OS environments.
• Knowledge of networking fundamentals.

Responsabilités

• Provide technical support to internal users.
• Troubleshoot hardware, software, and network issues.
• Log, track, and resolve support tickets.

Connaissances

Technical support

Troubleshooting

Knowledge of networking fundamentals

Using ticketing systems

Windows and Mac OS environments

IT certifications (CompTIA, Microsoft)

Experience supporting U.S.-based teams

Description du poste

RemoteFetch is looking for a Lead Frontline IT Resolution professional to support a high-performing U.S. mortgage organization. This role involves providing technical stability, resolving system issues, and maintaining secure connectivity in a fast-paced financial environment.

The ideal candidate should have 2+ years of experience, be knowledgeable about Windows and Mac OS, and possess IT certifications. Join us for a rewarding career with diverse perks including health coverage, competitive salary, and unlimited training opportunities.