Remote IT Help Desk Lead - Night Shift, WFH

RemoteFetch; Philippines; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Night differential pay

Unlimited upskilling through Emapta Academy courses

Free office gyms access

20 annual leaves

Job summary

RemoteFetch is looking for a Lead Frontline IT Resolution professional to support a high-performing U.S. mortgage organization. This role involves providing technical stability, resolving system issues, and maintaining secure connectivity in a fast-paced financial environment.

The ideal candidate should have 2+ years of experience, be knowledgeable about Windows and Mac OS, and possess IT certifications. Join us for a rewarding career with diverse perks including health coverage, competitive salary, and unlimited training opportunities.

Qualifications

• 2+ years of relevant professional experience.
• Experience supporting Windows and Mac OS environments.
• Knowledge of networking fundamentals.

Responsibilities

• Provide technical support to internal users.
• Troubleshoot hardware, software, and network issues.
• Log, track, and resolve support tickets.

Skills

Technical support

Troubleshooting

Knowledge of networking fundamentals

Using ticketing systems

Windows and Mac OS environments

IT certifications (CompTIA, Microsoft)

Experience supporting U.S.-based teams

Job description

RemoteFetch is looking for a Lead Frontline IT Resolution professional to support a high-performing U.S. mortgage organization. This role involves providing technical stability, resolving system issues, and maintaining secure connectivity in a fast-paced financial environment.

The ideal candidate should have 2+ years of experience, be knowledgeable about Windows and Mac OS, and possess IT certifications. Join us for a rewarding career with diverse perks including health coverage, competitive salary, and unlimited training opportunities.